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Case Studies


Céline Delacroix - EY

To make partner, Céline had to give the presentation of a lifetime. This success story is one woman’s journey to the top and how she worked with Susan ahead of that career-defining moment.


Blending voice and executive coaching, the pair worked on mindset, body language, voice and content.



Online voice coaching for executives at the Financial Times

Since 2017, Susan has been helping the Financial Times (FT) achieve its diversity and inclusion goals by delivering Make Your Mark events, business communication workshops and 1-2-1 coaching for their people around the world.


Hundreds have attended a 12-hour Make Your Mark development programme, which is open to all FT employees.



Didem Ün Ates - Microsoft

When you know 2,500 people will be watching, you definitely want to capture and hold attention. That’s why Didem sometimes seeks Susan out for dry runs. 

Working together, they define and refine key elements of major presentations to maximise impact and bring content to life.



Angela Geddes - Baillie Gifford

Susan has worked regularly with Edinburgh-based

independent investment manager Baillie Gifford since 2018. Hundreds of the firm’s people, including aspiring Partners, investment managers, client service professionals, operations staff and interns, have completed her 12-hour Make Your Mark programme, and many have worked with her 1-2-1.



Sankar Hariharan - EY

Promotion was a dream come true for Sankar. But the move from his Indian hometown to London saw him struggle to communicate succinctly in his second language. He lost confidence.


To restore it, Susan used a blended approach covering mindset, body language, accent softening and voice authority.



Make Your Mark To Make A Difference

Founded by corporate responsibility professional Marie Broad, Women Making A Difference is an informal network for women making a positive social impact through a Corporate Social Responsibility or charity role, or by taking community or environmental action on top of another day job.

Discover how in just two hours they learnt practical techniques to help them step up, speak out and make their mark.



Ansa Javed - Global Financial Services Company

What do you do when your CEO says: ‘You’re great but keeping up with your pace in meetings can be difficult?’ 

That’s what happened to Ansa. After working on her verbal communication, confidence and leadership brand with Susan, that same CEO felt compelled to positively revise her assessment.



Coaching confidence with Linnaeus colleagues

One of the UK's largest veterinary groups, Linnaeus is determined to create a better world for pets and pet owners. The business understands that delivering on its purpose starts with confident communication skills. 

Susan delivered a Make Your Mark workshop to top up their communication toolkit.

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