What others say
C-suite and talent professionals' testimonials
"Participants came away feeling empowered to own their presence."
Rachel Barton, Europe Strategy Lead, Accenture
"I can highly recommend Susan for her great interactive workshops - very useful, insight and fun to attend!"
Diana Brightmore-Armour, CEO, C. Hoare & Co and FTSE 100 NED
"Listen to Susan. She's brilliant."
Nadine Lagarmitte, Managing Director, Global Head Financial Institutions, Global Liquidity & Cash Management, HSBC
"I was referred to Susan to provide coaching and development to my most talented employee. Susan was exceptional and the results were apparent within weeks of her engagement. The result was a more confident and assertive employee that has elevated their career and positively impacted our business. Susan is outstanding and I will be delighted to work with her again!"
Ray Schneider, Global Business Development Leader Climate Change and Sustainability Services, EY
"Some presenters come with their message, deliver it and go. Not Susan. In her calm and graceful manner, she reads her audience and adapts her delivery accordingly. She has this amazing ability to make people feel like they’ve just asked the most brilliant question or made the most insightful contribution."
Patricia Galloway, Chief People Officer, UK Infrastructure Bank and NED, Association of Foreign Banks
"Thought-provoking, impactful online workshops. The feedback we are hearing is great and we’re seeing lots of action plans being delivered."
Rebecca Wright, Global Learning and Talent Manager, Financial Times
"As a participant of Susan's programme within my company, I had the chance to learn from and get inspired by Susan herself, who facilitated our group in a fantastic way. She had a great feel for our group's needs and was able to guide us through many interesting and sometimes even difficult situations. She was able to initiate deep reflections due to asking the right questions at the right time. I took a lot from that programme and can only recommend it!"
Christin Glaeser-Seidel, Head of Talent Acquisition and Employer Branding, wefox
"Susan is an excellent coach and her programme, Make Your Mark, is innovative, highly effective and provides immediate tools and techniques to enhance self-awareness and presence within the workplace. I would highly recommend Susan and I look forward to working with again her in the future."
Charlotte Stothart, Head of US Human Talent, Värde
"The best communication skills session I have ever attended. Susan gave us simple tips that return exponential benefits - things that could be turned into habits. Highly recommend her!"
Suhail Ratansi, FCCA – Chief Financial Officer, AlphaSights
Make Your Mark Workshop and Keynote participant testimonials
"I got so much out of Susan’s sessions and highly recommend them!"
Ruth Armstrong, Governance and sustainability professional, Women in Banking and Finance board member
"We had 70+ attendees and fantastic feedback after Susan’s talk. We learnt how to manage your inner critic, exercises to cope with stress, and how to use your voice to make an impact. A huge thanks to #FT for giving us these development opportunities and to Susan for delivering such a useful talk.”
Angelique Vu, Co-Chair of Financial Times Women UK
"A wonderfully engaging interactive session with Susan Room on confidence, presence and communication. Many immediately implementable practical insights, as well as longer term food for thought. Highly recommended.”
Mark Jervis, Strategic Hardware Planner, Intel
"Since taking part in Make Your Mark I've been able to challenge my inner critic rather than allow it to take hold."
Angela Geddes, Director of Operations Programmes, Baillie Gifford
"Thanks so much for the brilliant sessions, I truly appreciated them, and they will forever stay with me."
Sandra Ferreira, Head of Compliance, Emirates NBD
"Very informative, practical and helpful tips from a real expert on the things that we never tend to share or ask about in the workplace."
Jennifer Fegan, Legal and Commercial Director, Skanska
"In an incredibly warm and thoughtful manner, Susan provided us with exercises, tips, insights and space to practice, encouraging us to leave our comfort zones and try new voices."
Ara Yoo, International Progam Manager, Fondation Chanel
"Susan is an excellent coach. I enjoyed participating in Susan’s sessions and took away many tools that I would continue to leverage in my career."
Sankalp Jain, Product Manager at Meta, ex-Microsoft
Aspiring and established partner testimonials
"Thank you for your support, Susan. I got so much out of our meetings."
Cameron Cartmell, Partner, EY Private Leader Assurance (speaking before he became a Partner).
"Susan is a brilliant coach. Grounded, authentic, perceptive and confident - she passes on those qualities to those she works with."
Simon Bevan, Executive Chair at Unifrutti Group and Head of Partner Matters at Grant Thornton UK LLP
"I knew Susan had business acumen in spades but was surprised that she was able to help me the way she did."
Celine Delacroix, Partner, Global Head of Energy Services and Equipment, EY (speaking before she became a Partner)
"There are a few key people who I would note as important influencers on my ‘journey', as it were, and you are one of them."
Partner, Global investment firm
"You have taught me new things, challenged me to think more deeply and always seem to find the right words or materials that strike a chord."
Partner, Global investment firm
"I still remember the impact you made on the first session of the pilot course those years ago. What you have shone a light on and what I have learned in our sessions has played a crucial role in helping me get to where I am today."
Partner, Global investment firm
1-2-1 coaching testimonials
“What impresses me about Susan is how authentic she is - she really cares. She has away of bringing out the best in people.”
Didem Ün Ates, Head of Applied Strategy, Data & AI, CDO Office, Microsoft
“Susan's coaching sessions were the pitstops that gave me a substantial boost for my onward journey both in my professional and personal life.”
Sankar Hariharan, Associate Director, EY Global Assurance Markets
“I’ve been thinking about that question you asked me: ‘how do you want people to describe you when you’re not in the room’ all time. Such a provocative question. Thinking about it all the time. I’m doing things differently as a result. Never thought of thinking that way.”
Financial Times Editor USA
“Susan provides tremendous insights and support in her work borne out of both her academic research and practical experiences built up over many years.”
Clive Felton, Executive Director, Howden Insurance Brokers
“Having Susan as a coach is an amazing experience. Her experience in the corporate world mixed with her empathy made me become a better person and a better leader. Her tips, advice & very complete content for her sessions are a source of inspiration. You can apply right away what she shares with you to become the best version of yourself. Thank you for your time, patience and kindness.”
Scarlet Wittkowsky, Global Operational Excellence Lead, wefox
“I would highly recommend Susan for her authentic coaching style, especially on topics related to executive presence & negotiation. Susan guided me naturally to reach self-awareness and clarity of my path that aligns with my internal value system, beliefs and experience. Susan is a great listener, speaks from a position of experience and value and is interested in working collaboratively to achieve my goals.”
Pulkit Agarwalla, Founder at Kowloon Consulting and Career Advisor at the Chinese University of Hong Kong Business School
“Susan has been one of the most interesting and helpful coaches I've ever met. In addition, Susan is incredibly knowledgeable about how people learn and how to use that knowledge to make sure her clients are getting the most out of their sessions.”
James Doyle, CEO, Boston Warwick
“Susan. I was thinking of you recently when forced into presenting at a 2-day hackathon in front of FT execs. All my team members pulled out so I had no choice. I drew on so many of your coaching tips and guess what, my proposal was awarded a runnerup prize! I don't think I would have even attended the hackathon prior to your coaching!”
A Financial Times editor