
Business Voice Coaching
Are you a CEO, Human Resources, Learning and Development or Organisational Development leader wanting to improve confidence, presence, and communication skills across your organisation?
If so, you’re looking for business voice coaching.
And you’re in the right place.
"Business voice coaching develops people's mental, physical, verbal and vocal presence and potential, helping them to communicate confidently and authentically online and in person, in any situation."
Susan Room, The Business Voice Coach

What is Business Voice Coaching?
Unlike traditional coaching, leadership development or communication training, business voice coaching develops mindset, body, speech and voice to change not just minds, but outcomes.
Research-backed and rooted in the real world of work, I created it using insights from my C-suite days, ICF coach training, and advanced voice studies.
And clients say it works.
Why Business Voice Coaching Matters - Especially Now
In an AI world, human presence and the human voice are the new competitive edge. AI can generate words; but only humans can communicate them with authenticity, empathy and conviction. And when that happens, it’s easier to:
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Lead people through change
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Build trust, followers and psychological safety
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Achieve clarity and faster, better decisions
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Shift from managing performance to enabling performance
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Foster curiosity, courage and confidence
Amongst other things.
How you show up – mentally, physically, verbally and vocally – makes all the difference to how you and your message are received.
And to the outcome you want to achieve.
The Benefits of
Business Voice Coaching
Coaching changes minds;
Business Voice Coaching changes outcomes.
Business voice coaching integrates and aligns mindset, body language, speech and voice to help individuals, teams and organisations communicate with confidence, presence and authenticity.
Benefits include:
For Individuals
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Raised awareness of their impact on others
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More confidence and presence
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Greater control over mindset, body, speech and voice.
For Teams
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More collaboration and accountability
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Improved communication and psychological safety
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Shared understanding of how to show up individually and together
For Organisations
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Observable, enduring changes in individual and team behaviour
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A culture rooted in authenticity, inclusion and clear communication
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Improved mental health, wellbeing and engagement
Why I created Business Voice Coaching
"Coaching changes minds.
Business voice coaching changes outcomes. Without it, value is lost."
Susan Room,
The Business Voice Coach
Most coaching and leadership programmes focus on what leaders think and say -
but not how they show up and sound. I created Business Voice Coaching to bridge this leadership development gap.
“Susan is a brilliant coach. Grounded, authentic, perceptive and confident - she passes on those qualities to those she works with”. Simon Bevan, Executive Chair at Unifrutti Group and Grant Thornton UK LLP Head of Partner Matters
How to access Business Voice Coaching
You can now access Business Voice Coaching at scale through Make Your Mark for Teams, my new digital self-study programme.
Designed to create lasting change in presence, impact and communication, it develops the uniquely human skills people need to thrive in an AI world.

Presence and Effective Communication Start At The Top
When senior leaders model presence and communicate effectively, they foster trust, loyalty, confidence and psychological safety - the conditions for organisational success. That’s why I’m delighted when CEOs invite me to work with them and their team.
“Yesterday’s workshop was spot-on. Great content, well-paced, interactive, with lots of
take-aways for everyone…and really complimenting the purpose of our offsite.”
Jeremy Bowen, CEO, Cirium Aviation Analytics
“The results have been game changing. My team regularly engages and advises Exec
and C-Suite members of the Firm, and their confidence, presence self-awareness and preparation have visibly grown using Susan's techniques. I thoroughly recommend her." Geoff Howard, MLRO, Virgin Money
“I knew Susan had business acumen in spades but was surprised that she was able to help me the way she did!”
Céline Delacroix, Partner, EY-Parthenon Global Oilfield Services Leader
“Machines can process information. But leadership, connection, and trust come from people. That is where our voice matters most. And that’s what I worked on with Susan.”
Mathilde Thoonsen-Bentz, Global Transformation Leader, Financial Services Company
“I hired Susan to coach one of my direct reports. She is exceptional. Results were apparent soon after her engagement and her work has positively impacted our business.”
Ray Schneider, retired EY Partner and GlobalAssurance Markets Leader






