About Susan Room

Having secured a first degree from the Bath University in European Studies, I began my career in Paris, working in press and marketing roles at the United Nations University, then at the International Chamber of Commerce. In 1990, I returned to the UK to pursue a corporate career, which included strategic marketing roles and a seat on the Executive Committee of Danish facilities group ISS A/S, and global property partnership Jones Lang Wootton (now JLL).


I left corporate life in 2000 to work independently from home so I could raise my long-awaited son. For the next thirteen years I juggled motherhood, working as an independent consultant and trainer, building a 'grand design', volunteering, and helping to run jhd Architects, the RIBA-chartered practice I co-founded with my architect husband, Tim Ball.


In 2014, out of the blue, I was headhunted to join the Executive Committee of Lafarge Tarmac (now Tarmac) as Group Marketing and Commercial Director. I took the job, but resigned soon after to retrain as an executive coach.


During my coach training, I became fascinated by the correlation between what people think, and what they communicate through their words and body language. This prompted me to apply for one of eighteen highly-coveted places to study voice at the Royal Central School of Speech and Drama. Much to my surprise, I got in, and graduated, two years later, with a Master of Fine Arts in Voice Studies with distinction.


If invited on a platform as an inspirational speaker, I often share highlights of my story to inspire others to believe in themselves, create the life they want, and explore the joys of life-long learning.

My credentials

  • Master of Fine Arts in Voice with Distinction from the Royal Central School of Speech and Drama

  • Member of the Voice and Speech Trainers Association (VASTA)

  • Member of the International Coach Federation (ICF)

  • Certificate of Professional Coaching Skills awarded by ICF-accredited Coaching Development Ltd 

  • 'Developing Mastery' Coaching Diploma (expected 2019)

  • Certificate in Transactional Analysis (TA 101)

  • Mentor Coach at Coaching Development Ltd

  • 30% Club Coach and Speaker

  • Consultant at Women Ahead Moving Ahead

  • Fellow of the Royal Society of Arts

  • Former Executive Committee Member and Group Commercial and Marketing Director of Lafarge Tarmac  (now Tarmac)

  • Former Executive Committee Member and International Marketing Director of Jones Lang Wootton (now JLL)

  • Former Executive Committee Member and Vice President Corporate Marketing and Planning of ISS A/S

What Clients Say

“In an incredibly warm and thoughtful manner, Susan provided us with exercises, tips, insights and space to practice, encouraging us to leave our comfort zones and try new voices.”

— Ara Yoo, Head of Emergencies, UNICEF UK
Susan Room - Professional Voice & Executive Coach

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