top of page

Terms and Conditions

Last updated: Thursday 8 February 2024

Susan Room Limited website

Last updated: Monday 20 February 2023

Welcome to the Susan Room website. If you use this website, you are agreeing to comply with the following terms and conditions of use.


  1. The Susan Room website is owned by and promotes the products and services of Susan Room Limited (SRL), a private limited company registered in England and Wales (company number 13245976) having its registered address at Busby’s Chartered Accountants, Unit 7, Pickhill Business Centre, Smallhythe Road, Tenterden TN30 7LZ (“SRL”, “us” or “we”). Our VAT number is GB 375 2554 80. If you have any questions, you can contact us by email at The term ‘us’ or ‘we’ refers to the owners of the website. The term ‘you’ or ‘your’ refers to the user or viewer of our website. The use of this website is subject to the following terms and conditions.

  2. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  6. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  7. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  8. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


Susan Room Limited Events

Last updated: Thursday 8 February 2024


1. Who we are and about these terms

1.1 SRL Events (Workshops, Keynotes, 1-2-1 Coaching, Courses and Masterclasses) are operated by Susan Room Limited, a private limited company registered in England and Wales (company number 13245976) having its registered address at Busby’s Chartered Accountants, Unit 7, Pickhill Business Centre, Smallhythe Road, Tenterden TN30 7LZ (“SRL”, “us” or “we”). Our VAT number is GB 375 2554 80. If you have any questions, you can contact us by email at


1.2. These are the terms and conditions which apply to SRL Events and they form an agreement between purchasers of SRL Events (“you”, “your”, “yours”) and us. We will not file a copy of our agreement with you. These terms and conditions are available in the English language only.


1.3. By booking an SRL Event you accept these terms and conditions. You should read them carefully before making a booking. We recommend you save a copy of them for your future reference.


2. SRL Events

2.1. SRL Events are practical, expert-led business voice coaching experiences, which may be delivered in-person or online.


2.2. Participants on an SRL Event should be 18 or over.


2.3. When you submit a booking for an SRL Event you are making an application to us to attend that SRL Event. Our acceptance of your booking will take place when we issue a written confirmation of your booking. SRL reserves the right to refuse a booking. 


2.4. To get the most from SRL Events, you should ensure you arrive, or if the Event is online login, promptly.


2.5. We reserve the right to request that any person leaves an SRL Event if that person’s conduct is unacceptable (in SRL’s reasonable opinion). No refund of fees or any other costs will be made in these circumstances.


2.6. SRL will be entitled to change the venue and make minor changes to the timing and content of any SRL Event. In the unlikely event Susan Room is unable to deliver the Event, the Event will be rescheduled.


2.7. We will send an email confirmation of your booking to the email address you provide to us shortly after we accept your booking. It is your responsibility to ensure that the email address you provide to us is valid.


2.8. Except as permitted by section 4.2 below, all bookings are non-transferable and must not be resold or passed on for commercial gain. For online SRL Events you must not share, sell or otherwise make available to any other person the link, password or other access details we may provide you to enable you to attend the SRL online Event.


2.9. The unauthorised use of photographic and recording equipment is prohibited at SRL Events. You are not permitted to make (or facilitate the making of) any video or audio recordings of any SRL Event, or use any photographs, clips or screenshots of any SRL Event for commercial purposes, unless expressly permitted by SRL. Any materials which may be distributed by or on behalf of SRL in connection with any SRL Event may not be reproduced without our written permission.


3. Fees


3.1. When booking 1-2-1 online Business Voice Coaching solutions full payment of the fee is required at the time we accept your booking. Payment terms for Workshops, Keynotes, Courses and Masterclasses will be agreed at the time of booking.


3.2. Details of the fees for each SRL Event will be set out on the relevant SRL website and booking pages. The prices for 1-2-1 Coaching solutions include VAT. The fees for Workshops, Keynotes, Courses and Masterclasses exclude VAT if applicable. Our fees may change at any time, but fee changes will not affect bookings that we have confirmed with you.


3.3. Depending on the SRL Event being purchased, payment can be made by credit, debit card or via invoice. Cash and cheques will not be accepted.


4. Refunds and cancellation

4.1. Once you’ve made your Event booking, we will not be able to refund you where you do not attend or if you cancel your booking.


4.2. Bookings are not transferable to another date for the same Event.


4.3. SRL may cancel any SRL Event at any time prior to its commencement. Except as set out in clause 4.4 below, SRL will repay any deposit and fees received from you in respect of the relevant SRL Event. Please note that SRL will not refund travel or other extra costs for cancelled or rescheduled Events.


4.4. There is no entitlement to a refund where SRL is forced to cancel part or all of an SRL Event due to reasons beyond our reasonable control. 


4.5. A full refund will be made to purchasers of 1-2-1 Coaching if, having made every reasonable effort to benefit from the coaching, the coachee (“the person who has been coached”) is dissatisfied, and on condition that the refund request is made within 3 working days of completing the 1-2-1 Coaching.


4.6. Occasionally, we may offer discounts to certain groups (eg. previous SRL Event attendees) or for certain SRL Events. Where a discount is offered in relation to a specific SRL Event, it may only be redeemed in respect of that Event. Discounts must be redeemed on purchase and apply only to standard prices. Purchasers will not be partially refunded a discount after their purchase is complete. Discounts are not applicable to all Events. Other specific or additional terms may apply to discounts (eg. expiration dates etc.), if so these will be communicated to you at the time of the discount offer.


4.7. You do not benefit from a legal cooling off period for bookings for SRL Events.

5. Feedback and Complaints


5.1. SRL Events are designed to provide an enjoyable and high-quality experience for those attending. At the end of each SRL Event, we will provide an evaluation form, which will offer you the opportunity to provide feedback.


5.2. In the event of a complaint, please make your complaint in writing and send to within 5 working days of the SRL Event ending. We take any complaint seriously and will aim to investigate and respond as quickly as possible and in any event within 28 days.


6. Our liability to you

6.1. Nothing excludes or limits SRL’s liability for personal injury or death due to its negligence. You have certain rights under the law, for example that we will provide SRL Events with reasonable care and skill. Nothing in these terms will affect these rights.


6.2. At in-person Events, please ensure you take care of your personal possessions as SRL cannot accept any liability for them unless loss or damage is caused by our negligence.


6.3. Except as stated in section 6.1, we are not responsible for: (i) losses not caused by our breach; (ii) indirect losses which means loss to you which is a side effect of the main loss or damage and where you and we could not have reasonably anticipated that type of loss arising at the time of entering into these terms and condition; (iii) failure to meet any of our obligations where such failure is due to events beyond our control; (iv) any third party platforms on or via which online SRL Events are accessed, facilitated or hosted (your access to and use of any such platforms is at your own risk and may be subject to the third party’s own terms and conditions); or (v) any increase in any loss or damage which results from breach by you of any of these terms and conditions or your negligence.


6.4. Except as stated above in this section 6, SRL’s total liability to you is limited to the fees you have actually paid for the relevant SRL Event, and we shall not be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, accommodation or hospitality relating to an in-person SRL Event which have been arranged by you are at your own risk.


6.5. You are responsible for your transport to and from SRL in-person Events and other costs not specifically included in the price of the SRL Event (such as drinks, snacks and meals not included in the price).


6.6. Where an SRL Event is held online, you are responsible for ensuring that you have in place a secure and stable internet connection and that you have all the necessary software and other technical standards on your device required to join the SRL Event.


7. Data Protection


7.1. To find out what personal data we collect and how we use it, please visit our privacy policy.


7.2. SRL Events may only be recorded with our written permission. Where you elect to participate or contribute to an SRL Event that is being recorded (including but not limited to; asking a question during a Q&A session, enabling your audio and/or video sharing when participating in an SRL online Event, and participating in chat, survey, poll, or similar functionality) you consent to your inclusion in such recording. If you do not wish to be recorded, please contact the organiser before the Event by emailing


8. General

8.1. These terms and conditions are a contract between you and us. No other person shall have any right to enforce any of the terms.


8.2. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


8.3. We may revise our terms and conditions from time to time, for example to reflect changes in relevant laws or regulatory requirements or improvements we make to SRL Events and related services.


8.4. This agreement shall be governed by and construed in accordance with English law and the parties agree that the English courts shall have non-exclusive jurisdiction in relation to this agreement. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

bottom of page