Terms and Conditions

Susan Room Limited website

 

Last updated: Monday 20 February 2023

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Welcome to the Susan Room website. If you use this website, you are agreeing to comply with the following terms and conditions of use.

 

1. The Susan Room website is owned by and promotes the products and services of Susan Room Limited (SRL), a private limited company registered in England and Wales (company number 13245976) having its registered address at Busby’s Chartered Accountants, Unit 7, Pickhill Business Centre, Smallhythe Road, Tenterden TN30 7LZ (“SRL”, “us” or “we”). Our VAT number is GB 375 2554 80. If you have any questions, you can contact us by email at contact@susanroom.com. The term ‘us’ or ‘we’ refers to the owners of the website. The term ‘you’ or ‘your’ refers to the user or viewer of our website. The use of this website is subject to the following terms and conditions.
    

2. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    

3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    

6. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
    

7. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    

8. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    

9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

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Susan Room Limited Coaching Services

Last updated: Thursday 25th February 2026

 

1. Who we are and about these terms

1.1 SRL Coaching Services (business voice coaching services including workshops, keynotes, courses, masterclasses and group coaching programmes) are operated by Susan Room Limited, a private limited company registered in England and Wales (company number 13245976) having its registered address at Busby’s Chartered Accountants, Unit 7, Pickhill Business Centre, Smallhythe Road, Tenterden TN30 7LZ (“SRL”, “us” or “we”). Our VAT number is GB 375 2554 80. If you have any questions, you can contact us by email at contact@susanroom.com.
For clarity: SRL Coaching Services are not offered as ticketed public events via this website, and we do not offer 1-2-1 coaching services.

 

1.2 These are the terms and conditions which apply to SRL Coaching Services and they form an agreement between the purchaser of SRL Coaching Services (“you”, “your”, “yours”) and us. We will not file a copy of our agreement with you. These terms and conditions are available in the English language only.

 

1.3 By purchasing or booking SRL Coaching Services you accept these terms and conditions. You should read them carefully before making a booking. We recommend you save a copy of them for your future reference.

 

2. SRL Coaching Services
 

2.1 SRL Coaching Services are practical, expert-led business voice coaching services, which may be delivered in-person or online.
 

2.2 Unless we agree otherwise in writing, SRL Coaching Services are intended for participants aged 18 or over.

 

2.3 When you submit a booking request for SRL Coaching Services you are making an application to engage us to provide those services. Our acceptance of your booking will take place when we issue a written confirmation of your booking (for example by email, proposal acceptance and/or invoice). SRL reserves the right to refuse a booking.

 

2.4 To get the most from SRL Coaching Services, you should ensure that you (and any participants, where relevant) join promptly and are appropriately prepared for the session(s), including having access to any required technology for online delivery.

 

2.5 We reserve the right to end a session early and/or require any person to leave (or be removed from) an in-person or online session if that person’s conduct is unacceptable (in SRL’s reasonable opinion). No refund of fees or any other costs will be made in these circumstances.

 

2.6 SRL will be entitled to make reasonable changes to the delivery arrangements for SRL Coaching Services (including the location, online platform, timing and content), including where this is necessary for operational reasons or to ensure quality and safety. In the unlikely event Susan Room is unable to deliver the agreed session(s), we will use reasonable efforts to reschedule.

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2.7 We will send written confirmation of your booking to the email address you provide to us shortly after we accept your booking. It is your responsibility to ensure that the email address you provide to us is valid.

 

2.8 All bookings are for the agreed client/organisation and (where applicable) the agreed participant group, and are not transferable without our prior written consent. For online SRL Coaching Services you must not share, sell or otherwise make available to any other person the link, password or other access details we may provide you, except to those participants we have agreed in writing may attend.

 

2.9 The unauthorised use of photographic and recording equipment is prohibited during SRL Coaching Services. You are not permitted to make (or facilitate the making of) any video or audio recordings of any session, or use any photographs, clips or screenshots of SRL Coaching Services for commercial purposes, unless expressly permitted by SRL in writing. Any materials which may be distributed by or on behalf of SRL in connection with SRL Coaching Services may not be reproduced or shared outside the agreed participant group without our written permission.

 

3. Fees

 

3.1 Payment terms for SRL Coaching Services will be agreed at the time of booking and/or set out in the relevant booking confirmation, proposal or invoice. We may require full payment or a deposit in advance.

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3.2 Details of the fees for SRL Coaching Services will be set out on the relevant SRL website and/or booking pages, or otherwise agreed in writing. Where VAT is applicable, this will be stated. Our fees may change at any time, but fee changes will not affect bookings that we have confirmed with you.

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3.3 Payment can be made by credit/debit card or via invoice. Cash and cheques will not be accepted.

 

4. Refunds and cancellation
 

4.1 Once you’ve made your booking, we may not be able to refund you where you cancel, do not participate, or do not make use of the SRL Coaching Services. 

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4.2 Booking dates are not transferable to alternative dates unless we agree otherwise in writing.

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4.3 SRL may cancel SRL Coaching Services at any time prior to commencement. Except as set out in clause 4.4 below, SRL will repay any deposit and fees received from you in respect of the cancelled SRL Coaching Services. Please note that SRL will not refund travel or other extra costs for cancelled or rescheduled services.

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4.4 There is no entitlement to a refund where SRL is forced to cancel part or all of the SRL Coaching Services due to reasons beyond our reasonable control.

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4.5 We do not offer refunds on the basis of subjective dissatisfaction or on the basis that you did not achieve particular outcomes, unless we expressly agree otherwise in writing.

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4.6 Occasionally, we may offer discounts to certain groups (eg. previous clients) or for certain SRL Coaching Services. Where a discount is offered in relation to specific SRL Coaching Services, it may only be redeemed in respect of those services. Discounts must be redeemed on purchase and apply only to standard prices. Purchasers will not be partially refunded a discount after their purchase is complete. Discounts are not applicable to all services. Other specific or additional terms may apply to discounts (eg. expiration dates etc.), if so these will be communicated to you at the time of the discount offer.

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4.7 Where SRL Coaching Services are booked for specific dates and/or times, you do not benefit from a legal cooling off period for those bookings.

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5. Feedback and Complaints

 

5.1 SRL Coaching Services are designed to provide an enjoyable and high-quality experience. At the end of SRL Coaching Services, we may provide an evaluation form which will offer you the opportunity to provide feedback.

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5.2 In the event of a complaint, please make your complaint in writing and send to contact@susanroom.com within 5 working days of the relevant SRL Coaching Services ending. We take any complaint seriously and will aim to investigate and respond as quickly as possible and in any event within 28 days.

 

6. Our liability to you
 

6.1 Nothing excludes or limits SRL’s liability for personal injury or death due to its negligence. You have certain rights under the law, for example that we will provide SRL Coaching Services with reasonable care and skill. Nothing in these terms will affect these rights.

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6.2 Where SRL Coaching Services are delivered in-person, please ensure you take care of your personal possessions as SRL cannot accept any liability for them unless loss or damage is caused by our negligence.

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6.3 Except as stated in section 6.1, we are not responsible for: (i) losses not caused by our breach; (ii) indirect losses which means loss to you which is a side effect of the main loss or damage and where you and we could not have reasonably anticipated that type of loss arising at the time of entering into these terms and conditions; (iii) failure to meet any of our obligations where such failure is due to circumstances beyond our control; (iv) any third party platforms on or via which online SRL Coaching Services are accessed, facilitated or hosted (your access to and use of any such platforms is at your own risk and may be subject to the third party’s own terms and conditions); or (v) any increase in any loss or damage which results from breach by you of any of these terms and conditions or your negligence.

 

6.4 Except as stated above in this section 6, SRL’s total liability to you is limited to the fees you have actually paid for the relevant SRL Coaching Services, and we shall not be liable for any wasted expenditure. Personal arrangements including travel, accommodation or hospitality relating to in-person SRL Coaching Services which have been arranged by you are at your own risk.

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6.5 You are responsible for your transport to and from any in-person SRL Coaching Services and other costs not specifically included in the agreed fees.

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6.6 Where SRL Coaching Services are delivered online, you are responsible for ensuring that you have in place a secure and stable internet connection and that you have all the necessary software and other technical standards on your device required to join the session(s).

 

7. Data Protection

 

7.1 To find out what personal data we collect and how we use it, please visit our privacy policy.

 

7.2 SRL Coaching Services may only be recorded with our written permission. Where you elect to participate or contribute to SRL Coaching Services that are being recorded (including but not limited to: enabling your audio and/or video in an online session, participating in chat, survey, poll, or similar functionality) you consent to your inclusion in such recording. If you do not wish to be recorded, please contact us before the relevant session by emailing contact@susanroom.com.

 

8. General
 

8.1 These terms and conditions are a contract between you and us. No other person shall have any right to enforce any of the terms.

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8.2 Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

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8.3 We may revise our terms and conditions from time to time, for example to reflect changes in relevant laws or regulatory requirements or improvements we make to SRL Coaching Services and related services.

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8.4 This agreement shall be governed by and construed in accordance with English law and the parties agree that the English courts shall have non-exclusive jurisdiction in relation to this agreement. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.