A CPD-certified online communication skills training programme for teams
Make Your Mark for Teams
Help people communicate with greater confidence, presence and impact at work
Make Your Mark for Teams is my practical, CPD-certified online programme. It helps people manage self-doubt, use body language effectively, speak clearly and develop a confident, credible voice.
Typically commissioned by HR and L&D leaders, it can support people across roles, functions and levels.
Approximately six hours of learning | 90 days’ access | Self-paced | For cohorts and organisational rollouts
We will discuss who you want to support, their communication challenges, and whether the programme is the right fit.
What communication skills will participants develop?
Make Your Mark for Teams helps people move from:
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holding back or struggling under pressure to contributing with greater confidence
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tentative body language to a stronger, more connected physical presence
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rambling, apologetic or unclear speech to concise, assertive communication
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a voice that lacks steadiness or authority to more credible and expressive delivery.
It can support graduate and new-starter onboarding, early-career development, emerging leaders, managers, technical specialists, intact teams and mixed cohorts.
The four pillars of workplace communication
Make Your Mark for Teams is built around the Make Your Mark with Susan Room® framework, which coaches four interconnected aspects of workplace communication: Mindset, Body, Speech and Voice.
Mindset: managing
self-doubt
How you think
Manage self-doubt and develop a more constructive inner voice.
Body: building physical presence
How you look
Use posture, breath, gestures and eye contact more effectively.
Speech: communicating clearly & assertively
What you say
Learn how to stay concise, manage your boundaries and more.
Voice: developing credibility & impact
How you say it
Use speed, pitch, intonation, loudness and tone strategically.
See Make Your Mark for Teams in action
Watch a sample lesson
How we use our hands matters When working across cultures, knowing which gestures to use or avoid can be the difference between connecting with or offending someone. What people don't talk about as much is how hand gestures can impact business outcomes. For instance, research shows that entrepreneurs who use specific types of gestures during investment pitches are more likely to secure funding. Why? Because those gestures help investors picture the entrepreneur's idea more clearly and make it seem like a better investment.
How Make Your Mark for Teams works
Participants receive:
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approximately six hours of self-paced learning over a recommended six weeks
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90 days’ access, giving them time to revisit and apply the learning
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goal setting, and skills assessment and review
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20 short coaching videos, supported by practical activities and resources
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staged emails introducing the content and encouraging engagement and completion.
The client receives:
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one additional place, at no extra cost
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launch guidance and ready-to-use communications
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a weekly progress report for ten weeks
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practical guidance for getting the best return on the time and money invested
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optional, customised sessions with Susan, priced separately
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summary of participant feedback to measure impact and identify further development needs.
Make Your Mark for Teams pricing
£5,000 for up to 10 participants, which includes:
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one additional programme place at no extra cost
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90 days’ programme access
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participant learning materials
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launch guidance and ready-to-use communications
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practical guidance for getting the best return on investment
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progress reports and summary of participant feedback.
Pricing for larger groups is available on request.
Prices exclude VAT, which will be added where required by law.
"Overall, an excellent online training course with high CPD value. Content is clearly and logically presented, with high quality and comprehensive resources."
CPD Assessor, June 2026
What Baillie Gifford participants say
Participants describe what changed for them and how they applied the learning at work.
Is Make Your Mark for Teams right for your organisation?
Book a 30-minute call to discuss who you want to support, the changes you want to achieve and whether the programme is a good fit.
You can also email contact@susanroom.com
Frequently asked questions
How do you improve communication skills across a team?
What is communication skills training for teams?
Can Make Your Mark for Teams be tailored to our organisation?
How is the programme delivered and how much time do participants need?
Can we run more than one cohort?
How do you measure impact?
Can I review Make Your Mark for Teams before deciding?
“Susan taught me how to come across with credibility, bring my authentic self and be confident without being arrogant.”
Halina Evans, Chief People Officer, Boutique Financial Services
"I really enjoyed Susan's Make Your Mark series. It got me thinking about my voice, my impact, and how to bring my presence to life."
Lewis Morgan MCIPD, Regional HR Business Partner (MENA) at Lockton
“The results have been game-changing. My team regularly advises our C-suite, and their confidence, presence, self-awareness and preparation have visibly grown using Susan’s techniques.”
Geoff Howard, MLRO Virgin Money