Leading international newspaper, the Financial Times (FT), reports daily about business and economic current affairs. It considers diversity and inclusion (D&I) a vital part of its workplace, and understands that it requires more than just policies, headcount and box ticking.
Having fun is a key feature of Make Your Mark because it improves learning and memory.
Susan started working with the FT in 2017 when she was asked to design and run some workshops to help managers increase their impact, assertiveness, and credibility.
Feedback was positive, and before long, the Learning and Talent teams were inviting her to deliver other events, notably a 12-hour version of her Make Your Mark programme.
Developing confidence, presence, and communication
In 2018, the business was especially focused on implementing a range of initiatives to support, retain, and develop female executives, which is why, for the first four years, Make Your Mark was for women-only cohorts.
When the pandemic hit, Susan quickly developed an online version of Make Your Mark. By the end of 2022, 120 women had completed the programme, strengthening the FT’s talent pipeline in the process.
As part of its commitment to creating a truly inclusive culture that enables its offerings to remain relevant for its ever-increasing diverse audiences, in 2023, the FT opened Make Your Mark to employees of any gender.
Bespoke events and 1-2-1 coaching
Liaising closely with the FT’s global learning and talent teams, Susan also designs and delivers bespoke events on topics including:
Communicating Remotely with Managers
Boosting Your Virtual Impact
Managing Remote Teams
Storytelling; and Presenting with Confidence
... and coaches FT managers and executives 1-2-1.
Over the years, she has coached hundreds of FT people in the UK, Europe, North America and Asia, on both the editorial and non-editorial side of the business.
In 2019, Susan contributed to Rivkah Brown's FT article on how to speak with authority, and, in 2020, she was interviewed by Amy Bell for a Special Report for FT Women in Business: 'How to be more confident in front of colleagues'.
“I’ve been thinking about that question you asked me all the time: ‘How do you want people to describe you when you’re not in the room?’ It’s such a provocative question, I’ve never thought about thinking that way and I’m now doing things differently as a result.”
An FT US editor speaking after a 1-2-1-coaching session
“Susan. I was thinking of you recently when forced into presenting at a 2-day hackathon in front of FT execs. All my team members pulled out so I had no choice! I drew on so many of your coaching tips we spoke about back in July and guess what, my proposal was awarded a runner-up prize! I don't think I would have even attended the hackathon prior to your coaching!”
An FT editor who attended Make Your Mark with Susan Room®
"I found my direct report became more focused on making progress in her career and in her personal growth. She’s aware of where she needs to grow.... and she’s up for the mission. She’s also acknowledging that she’s prioritising tactics over strategy."
An FT line manager speaking about one of his direct reports