Make Your Mark with Susan Room®
Business communication and voice coaching workshops and keynote
Help your people look, feel and sound more confident and credible, not least when under pressure.
Everyone can make their mark. Yet many don't - perhaps because they lack confidence, think they don’t have ‘presence’, fear speaking up or don't like the sound of their voice when they do.
That's where Make Your Mark with Susan Room® comes in. It's a transformative four-step framework, specifically designed to help business people develop the four pillars of effective communication:
-
A confident mindset
-
Body language and executive presence
-
Clear, concise speech
-
Great voice and listening skills
Make Your Mark blends powerful insights, demos, conversations, models, exercises and authoritative resources to help professionals:
-
Improve their confidence, resilience and capacity to manage self-doubt and ‘imposter syndrome’.
-
Enhance their personal presence, impact and ability to elegantly 'own the room'.
-
Articulate their thoughts clearly, concisely and convincingly.
-
Listen actively, accurately and with minimal judgment, assumption and bias.
-
Use and flex their voice to influence, persuade and connect more credibly and effectively.
All content is
-
Focused on achieving better business outcomes.
-
Relatable and evidence based.
-
Applicable to all, irrespective of gender, role, nationality, longevity and seniority.
To enhance relevance, when needed, I customise examples and scenarios to appeal to specific audiences: for example, investment managers, women in tech, cross-functional teams, global project leaders.
The framework raises businesspeople's awareness of their blindspots and development opportunities, and gives them a practical toolkit they can use straightaway to achieve better business and personal outcomes.
The Make Your Mark with Susan Room®
Coaching Framework
I coach mindset, body language, speech and voice to help groups and improve their executive presence, impact and communication skills.
How you think (mindset) affects how you look (body language), what you say (speech) and how you say it (voice).
Mindset: the voice leaks information. Whatever you’re feeling - be it tired, hungry, stressed, anxious, irritated or something else, people will hear those emotions in your voice. That’s why my work starts with taming the negative voice in your head and refocusing you on the wise voice of your inner coach.
Body: as well as mindset, posture and breathing habits fundamentally affect the voice, which is why improving them is an essential part of voice coaching. They also convey how you feel about yourself and others, as do your eye contact and hand gestures.
Voice: the voice is a remarkable instrument, which I help professionals understand and use to maximum effect in different scenarios, for example, to defuse conflict; command attention; push back firmly and collaboratively; project strength and warmth; and inspire and engage others.
Speech: speech coaching includes minimising unhelpful habits; honing confident, concise language; learning and flexing different communication styles; crafting and rehearsing impactful conversations, presentations, pitches and speeches; improving articulation; and, if relevant, softening a non-native English accent.
What others say
Since 2016, I have run Make Your Mark workshops, keynotes and programmes for organisations including 30% Club, Accenture, Apple, ANZ, Association of Foreign Banks, Bridgepoint, Bouygues, Citibank, First Sentier Investors, Grant Thornton, Henkel, Imperial College Business School National Association of Women in Construction, Northern Trust, Oracle, PA Consulting, Skanska, Skidmore Owings & Merrill, Women in Banking and Finance, Värde and wefox.
Thousands from over 40 countries have attended.
Over 500 employees from Baillie Gifford and 150 from Financial Times have attended a 12-hour Make Your Mark programme.
Read 'How Baillie Gifford embraces coaching to enable colleagues to make their mark'.
Read 'Helping the Financial Times achieve its diversity and inclusion goals'.
“Thought-provoking, impactful online workshops. The feedback we are hearing is great and we’re seeing lots of action plans being delivered.”
Rebecca Wright, Global Learning and Talent Manager, Financial Times
“Very informative, practical and helpful tips from a real expert on the things that we never tend to share or ask about in
the workplace.”
Jennifer Fegan, Legal and Commercial Director, Skanska
“People came away feeling confident, reflecting on themselves, what they want to work on and how they need to work on it. ”
Claire Smith, Deputy Head of HR, Bank ABC (ex-DVB Bank)