Make Your Mark with Susan Room®
Everyone can make their mark. Yet many don't - perhaps because they lack confidence, think they don’t have ‘presence,’ fear speaking up, or don't like the sound of their voice when they do.
That’s why I created Make Your Mark with Susan Room®: a simple, research-backed, capability-building framework that people actually use.
"To make your mark means to make a lasting positive impact on the people, projects and places that matter to you.
To do so you need mental, physical, verbal and vocal presence."
Susan Room, The Business Voice Coach
A Proven Framework that builds Confidence, Presence and Communication Skills
Suitable for all roles, levels, functions, and organisations, Make Your Mark:
Develops the four pillars of presence:
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Mental presence: Self-belief and a resilient mindset
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Physical presence: Open, engaging body language
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Verbal presence: Confident, clear speech
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Vocal presence: An expressive, flexible voice
Helps individuals and teams:
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Tackle self-doubt, and strengthen presence and impact
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Speak concisely, ask better questions and manage boundaries
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Listen accurately, improve collaboration and minimise conflict
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Use the human voice to influence, persuade and connect
Workshops and talks can be adapted to:
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Suit your organisation’s culture, context and pace
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Include specific messaging or target specific groups
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Integrate into wider learning and development programmes
Delivers lasting results:
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Pre-work & goal-setting focus learning and speed progress
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Framework and tools are used long after introduction
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Managers and colleagues notice meaningful, lasting shifts
Why it works
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Simple, proven framework and toolkit that people actually use
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Builds capability quickly and sustainably
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Real-world scenarios, plus demos, exercises, and research-based insights
"Susan has designed something that can be made quite complicated seem simple, which is often the sign of real excellence."
Matt Barker, Global Head of Performance, Lexis Nexis Risk Solutions
Available Now!
Make Your Mark for Teams
A structured 90-day digital self-study programme that includes
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Skills assessment and goal setting activities
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Four core learning modules, available from day one
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20 bite-sized video lessons (≈2h)
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Transcripts, exercises, worksheets and audio samples
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Recommended action steps and guidance to build new habits
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Carefully curated third party resources
Suitable for all roles, functions and levels; organisation-wide rollouts; intact and mixed teams; new and established teams; emerging leaders; graduate and new-hire onboarding, and more.
"I rely on Susan's four-step Make Your Mark framework to prepare my mindset, body, words, and voice before important events. It consistently leaves me feeling confident and fully prepared."
Ben Redshaw, HR Consultant, HR Lead in Fortune 100 companies, and member of CIPD AI Advisory Panel.
"Make Your Mark with Susan Room® teaches you how to create leadership presence, something that's not really taught in leadership programmes but is absolutely beneficial to everybody."
Louisa Gregory, HR Director/Chief People Officer, Non-Executive Director
"Susan immediately instils confidence. People feel genuinely supported, which is why she receives and deserves such fantastic participant feedback."
Patricia Galloway, Global HR Leader, Non-Executive Director, CHRO