Linnaeus is one of the UK’s largest veterinary groups, employing nearly 5,000 associates. When working in the profession, being amazing with animals is a given. Equally essential, is the ability to interact capably and confidently with pet owners, colleagues and other stakeholders in what is often a highly charged, emotional environment.
Creating a better world for pets
Determined to create a better world for pets and pet owners, Linnaeus understands that delivering on its purpose starts with developing its people.
That’s why, as part of their ongoing professional development, Linnaeus associates are invited to mentor newly qualified veterinary nurses.
Many mentors have no previous management experience, yet must project confidence and instil it in their mentees.
Developing confidence, presence, and communication
Whether dealing with pet owners, giving clinical presentations, or influencing the wider veterinary community, every day, colleagues across Linnaeus have to handle a wide range of emotional situations, and be able to regulate their own emotional responses. After hearing Susan speak at another Make Your Mark event - and being impressed with the breadth of subjects covered – Sam Thompson, a Veterinary Nursing Post Registration Programme Manager at Linnaeus, booked Susan to deliver a similar session.
Practical and specific
Interactive and full of practical insights, the workshop dealt with the specific bespoke needs of the group with plenty of time built in for Q&A. Topics spanned managing difficult conversations, avoiding reacting on impulse, helping others improve their confidence and presenting technical content with authority.
"I'm conscious of my voice and pitch. As painful as it will be, I’m going to take Susan’s suggestion to record myself and listen back. I also want to see how improving my body language can help. 5/5 for Susan and this workshop."
Alison Mann, Linnaeus
"You certainly made me feel safe and comfortable to do things that usually sit outside of my comfort zone. We received overwhelmingly positive feedback from everyone participating, so thank you Susan."
Sophie Venables, Linnaeus
"What stood out for me was taking techniques I use in my personal life and allowing them to cross into the workplace. This session was packed with lots of advice to take away."
Cath Dean, Linnaeus