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Business Voice Coaching Are you a talent development director looking to improve your people’s communication skills? Or a business professional wanting to become a more confident and effective communicator? ​ Yes? Then work with me to develop an authentic voice that will make you and your organisation stand out for all the right reasons. "Business voice coaching develops people’s personal, professional and vocal potential, equipping them to communicate more effectively on- and off-line, in any setting. It involves work on mindset, body language, speech and voice, and can be life-changing." Susan Room I specialize in providing world-class business voice coaching services that help organisations, professionals, entrepreneurs, and corporate leaders improve their confidence, executive presence and communication skills. My voice training workshops , keynote , 1-2-1 packages and masterclass will help you cultivate a powerful and persuasive speaking style that makes your message stand out from the crowd. You’ll learn how to convey your unique personality in your own authentic voice. I also provide guidance on how to use body language effectively, deliver compelling presentations, and build strong relationships with colleagues, customers and other stakeholders. My goal is to help clients become more confident communicators who can effectively convey their message especially under pressure. Whether you're looking to give better presentations at work, project your voice so you can be heard in large meetings, modulate your tone to convey empathy, exude authority at interview, or just want to express yourself more clearly in conversations, I can help you and your people achieve your goals. Contact me today to learn more. The benefits of business voice coaching For Individuals Better verbal skills Increased confidence Greater self-awareness Improved executive presence More vocal variety and impact For Teams More visibility Wider opportunities Improved team spirit Greater trust and rapport Enhanced collaboration and creativity For Organisations Higher productivity More diversity and inclusivity Increased employee engagement A more open, authentic workplace Better individual and collective wellbeing For more on business voice coaching, why it matters and its benefits, read my: Quick Guide To Business Voice Coaching The Make Your Mark with Susan Room® Coaching Model I will work with you on the four key pillars of communication: mindset, body language, speech and voice. This is because how you think (mindset) affects how you look (body language), what you say (speech) and how you say it (voice). Mindset: the voice leaks information. Whatever you’re feeling be it tired, hungry, stressed, anxious, irritated or something else, people will hear those emotions in your voice. That’s why my work starts with ‘mind work’, notably turning down the negative voice in your head and dialling up the confident, authentic voice within. Body language​: posture and breathing habits affect your voice which is why improving them is an essential part of voice coaching. They also convey how you feel about yourself and others, as do your facial expressions and hand gestures. I can help you use all aspects of body language to communicate more effectively. Voice: your voice is a remarkable instrument. Together, we explore what it can do and how to use it to maximum effect. Whether we work on one vocal element - pitch, tone, intonation, volume, resonance, and speed – or several, our focus will depend on what you want to achieve. A common goal is helping women develop a strong, warm, assertive voice. Speech: speech coaching includes replacing unhelpful habits with helpful new ones; honing confident, concise language; learning and flexing different communication styles; crafting and rehearsing impactful conversations, presentations, pitches and speeches; improving articulation; and, if relevant, softening a non-native English accent. Choose Your Journey For Business For Individuals Make your Mark Workshops and Keynote Help your people look, feel and sound more confident and credible, not least when under pressure. Learn More Button Business Voice Masterclass How to manage and use your voice to succeed in business. An immersive 90-minute live masterclass, virtual or in person. Learn more. Button Vocal and Executive Presence Workshop Develop vocal and executive presence to increase influence and impact. 90-minute live workshop, virtual or in person. Learn more. Button 1-2-1 Coaching Solutions Online coaching for self- funding individuals who want to communicate with greater confidence, authority and presence. Learn more. Button Read what businesses say about my workshops

The Business Voice Coach Helping You Succeed Choose Your Journey For Business For Individuals Make your Mark Workshops and Keynote Help your people look, feel and sound more confident and credible, not least when under pressure. Learn More Button Business Voice Masterclass How to manage and use your voice to succeed in business. An immersive 90-minute live masterclass, virtual or in person. Learn more. Button Vocal and Executive Presence Workshop Develop vocal and executive presence to increase influence and impact. 90-minute live workshop, virtual or in person. Learn more. Button 1-2-1 Coaching Solutions Online coaching for self- funding individuals who want to communicate with greater confidence, authority and presence. Learn more. Button Read what businesses say about my workshops Susan Room The Business Voice Coach A former C-suite executive and highly trained coach, I help busy professionals improve their confidence, executive presence and communication skills to succeed in the world of work. I do this by coaching mindset, body language, speech and voice because how you think (mindset) affects how you look (body), what you say (speech) and how you say it (voice). My coaching solutions en able people to communicate confidently, effectively and persuasively, online and off-line, in any setting. My mission is to help individuals and organisations worldwide speak openly, authentically and inclusively, improving personal happiness and well-being and organisational culture and performance. Want to take your confidence, presence, verbal and vocal skills to the next level? Then let's get started! “We had 70+ attendees and fantastic feedback after Susan's talk. We learnt how to manage your inner critic, exercises to cope with stress, and how to use your voice to make an impact. Highly recommended!.” Angelique Vu, Co-Chair and Founder of Financial Times Women UK “Susan is a brilliant coach. Grounded, authentic, perceptive and confident - she passes on those qualities to those she works with.” Simon Bevan, Executive Chair at Unifrutti, Group and Head of Partner Matters at Grant Thornton UK LLP “I hired Susan to coach one of my direct reports. She is exceptional. Results were apparent soon after her engagement and her work has positively impacted our business.” Ray Schneider, EY Global Assurance Markets Leader Recent Posts See more on the blog Apr 16 3 min Take a first step to tackling your inner critic Take a first step to tackling your inner critic, that negative voice that loves to bring you down when you're trying to stand tall. Feb 19 4 min Vocal and Executive Presence: How It Can Help HR Leaders Improve Psychological Safety In The Workplace By developing your vocal and executive presence, you can become a more effective leader and foster psychological safety in your team. Jan 17 6 min The Vagus Nerve: a secret weapon for calming your mind and voice Understanding and harnessing the power of the vagus nerve can lead to improved emotional and vocal control, even in stressful situations.

Business Voice Masterclass Studies show that voice quality - meaning its richness, clarity and resonance - can significantly influence listeners' responses and perceptions of leadership capability. Help your people explore their business voice with my interactive masterclass Do you work with, manage or lead individuals and teams who struggle to: ​ Clearly express their ideas? Successfully pitch for new business? Lead others with credibility? Secure funding from potential investors? Communicate their vision to stakeholders? Build strong professional relationships? ​ If you answered yes to any of the above, then my exclusive masterclass is perfect for your colleagues. Masterclass Details 2024 dates now available. Immersive 90-minute live masterclass. Virtual or in person. For groups or teams. Fee from £1,750.00 + VAT. Fee includes a pre-engagement and post-engagement call plus reading suggestions, references and resources to extend and embed learning. Make An Enquiry Business voice masterclass - key takeaways In this immersive 90-minute live masterclass, delivered by me virtually or in person, participants will learn: how the voice is produced, so they can consciously control and modulate it more effectively the importance of being comfortable with the sound of their voice and strategies for achieving that comfort if it's lacking tips for preventing vocal soreness and strain that can result in absence from work why it's crucial to warm up the voice before important meetings, presentations or pitches, and how to do so effectively in just a few minutes five key vocal elements - speed, pitch, intonation, loudness and tone - and how to use them to convey confidence, competence and credibility ​ They'll leave with a powerfu l, practical toolkit they can implement straight away whether speaking on the phone, online, or in person. Book Today “Susan's Business Voice Masterclass was a fascinating practical session. I've taken away things to work on and am inspired to find out more.” Emma Carroll, Managing Editor, Source “Susan's masterclass was super helpful, full of great insights and the reassurance that with practice, practice, practice, one becomes better.” Carolina Martinez Graffe, Agile Coach “It was a brilliant session, a real eye opener...it's liberating to discover how much you can do with your voice and authentically.” Philippe Rose, Business Development Manager, Shell Singapore What does finding your business voice mean? Finding one's business voice is about much more than simply talking in a professional setting. It refers to how an individual uniquely and authentically blends speed, pitch, intonation, loudness and tone when communicating in a business context. Together, these elements constitute their business voice and determine its effectiveness in conveying their message, influencing others, and achieving their professional and organisational goals. Why is finding your business voice important? Research consistently underscores the importance of voice quality - meaning its richness, clarity and resonance - in business. Studies show that vocal characteristics can significantly influence listeners' responses and perceptions of leadership capability. Individuals with confident, expressive voices were often deemed more competent and influential. These findings illustrate how effective voice coaching can markedly enhance business outcomes, from securing investor funding to improving team leadership. Frequently Asked Questions Who is it for? Business leaders wanting to refine their communication skills and make a lasting impression. Investment managers wanting to build strong relationships and trust with clients. Team leaders wanting to inspire confidence and enthusiasm in their people. Salespeople wanting to improve their pitching skills and close deals with confidence. Marketing professionals wanting to hone their presentation and persuasion skills. HR professionals wanting to establish themselves and their function as strategic players. Engineers wanting to effectively communicate complex ideas and technical information. Finance executives wanting to confidently present financial reports and data to stakeholders. Business analysts wanting to deliver clear and concise presentations to clients. Early years graduates needing to improve their soft skills. Is it just for those who identify as women? It’s up to you. It can be. Or it can be for other groups of your choosing, or open to all. Is it only for developing presentation skills and public speaking? No. Participants will be able to apply everything they learn to speaking one-on-one or one-to-many in any setting or situation. Is it available in my time zone? Yes. I work across Europe, the Middle East, Africa, APAC and North America. Contact me contact@susanroom.com for answers to specific time-zone questions. Can participants ask questions? I love to take questions! The amount of time we spend on them depends on your objectives for the session and the number of participants. We’ll discuss this during our pre-engagement call. Do participants need previous experience? No – just an open mind and willingness to learn. Is recording permitted? Not without my written permission. See section 2.9 of my Terms and Conditions for more. Enquire Now

1-2-1 Business Voice Coaching Communicate with greater confidence, authority and presence. Online voice coaching solutions to suit different needs and budgets Whether you’re preparing an important interview, pitch, appraisal, meeting, conversation, project or presentation, or just want an objective opinion on how you come across and what you could work on, my 1-2-1 Business Voice Coaching solutions are designed to give you tailored advice and support. Whichever option you choose, I’ll give you coaching and tailored feedback to improve your mindset, body language, speech, and voice – and techniques you can use straightaway to maximise your impact. Browse my five 1-2-1 Business Voice Coaching Solutions below to find your match. 1-2-1 Solutions Slider The Sense Check - 15 minutes What it is: my input and guidance in the form of a 15-minute video recorded by me especially for you (no live interaction) Who it’s for: anyone. ​ What you’ll get: a quick, unbiased opinion; powerful tips and insights; and 3 handpicked resources. £359.00 How it works: Pay for your session using the Book Now link. Email me a written summary or audio file of the challenge/questions you'd like my input to. I'll send you, usually within 3-5 working days, a 15-minute video with my thoughts, answers to your questions and 3 suggested resources. Book Now How can business voice coaching benefit me? Clients typically see improvements in their ability to: ​ Handle stress and nerves Establish credibility and executive presence Communicate with confidence and clarity Make their mark on others A confident voice begins with a confident mindset, so I’ll also suggest ideas for quietening the inner critic and overcoming fear, procrastination and perfectionism. Frequently Asked Questions Who are your 1-2-1 voice coaching solutions for? Any English-speaker who wants to feel, look and sound more confident, irrespective of gender, level, function, skillset, experience or ability. You must be able to speak English (because I only coach in English), but you don’t have to be English. Drawing on my wide international experience, I coach people around the world. Are they available for my time zone? Yes. I work across Europe, the Middle East, Africa, APAC and North America. Email contact@susanroom.com for answers to specific time-zone questions. Do I have to submit a video? You don't have to, but if you can I'll get a much better idea of what you need to work on. What about confidentiality? It’s key. As an ICF-credential Professional Certified Coach (PCC), I abide by the ICF Code of Ethics, which includes managing personal data to the highest standards. I will automatically destroy video, notes and any other materials as soon as we finish working together unless you want me to keep them for reasons of your choosing, in which case I will need your written permission. Are these sessions only for presentations and public speaking? No. They go deeper, and you’ll be able to apply everything you learn to conversations with more than one person in any setting or situation. Can I ask questions? Always, but how many you ask and how many I can answer will depend on the 1-2-1 solution you have chosen. Can I claim sessions as a business expense? Yes. If applicable, you will get a VAT receipt. What if I am unhappy with my session/s? If you’ve made every effort to benefit from the coaching, but are genuinely disappointed, email contact@susanroom.com within 5 days of completing your session/s and I will give you a full refund. “Thank you for your support, Susan. I got so much out of our meetings.” Cameron Cartmell, Partner, EY Private Leader Assurance (speaking before he became a Partner) “Susan is a brilliant coach. Grounded, authentic, perceptive and confident - she passes on those qualities to those she works with.” Simon Bevan, Executive Chair at Unifrutti Group and Head of Partner Matters at Grant Thornton UK LLP “I knew Susan had business acumen in spades but was surprised that she was able to help me the way she did.” Celine Delacroix, Partner, Global Head of Energy Services and Equipment, Ernst & Young (speaking before she became a Partner) Read more testimonials

All Case Studies Individual Saida Illy Wolff Customer Success Manager, Financial Times Finding time to focus on your own personal growth whilst on maternity leave can be challenging. But that’s exactly what Illy wanted to do. So, she asked Susan to challenge and support her to learn and apply some new skills for life and the workplace. Parental leave challenges The abrupt shift in the daily routine, pressures of balancing new-born care with personal wellbeing, fear of career stagnation and job insecurity are just some of the many challenges people may experience whilst on parental leave. Investing in and nurturing themselves is rarely on their radar. But that's exactly what Illy chose to prioritise when she took time out to have a family. An opportunity not a hiatus Embracing parental leave as an opportunity for self-development rather than a hiatus, Illy reached out to Susan for some coaching. She wanted to apply the analytical skills she routinely uses in her role as a customer success manager at the world's leading business publication, the Financial Times, to better understand her own needs and build a healthier relationship with herself. "The decision to focus on my growth feels like nurturing a seed that has begun to sprout, and working with Susan was a substantial part of that journey. She uses her vast experience and expertise in voice studies to empower professionals to communicate authentically and leave their unique mark. She's phenomenal!" The four pillars of powerful communication Susan helped Illy realise that mindset influences body language, speech, and voice, and that working on all four elements is the key to unlocking the true power of communication. ​ "Learning to effectively use body language to complement and enhance my spoken words was particularly enlightening', says Illy. ‘Susan introduced me to some simple, potent tools to dial down my inner critic's voice and dial up the voice of my inner coach. She then helped me understand the science of executive presence and gave me practical ways to convey it. I also learned strategies to make my speech more concise, authentic, and impactful, alongside mastering the art of using my voice to engage, persuade, and influence others more effectively". ​ Transformative return-to-work coaching Making time for self-development during parental leave can broaden horizons and cultivate resilience, infusing fresh perspective and energy into the personal and professional of those returning to the workplace after a career break. "Susan’s coaching helped me build skills which are professionally transformative, and also resonate in my personal life, equipping me to implement these insights beyond the office. I am eager to incorporate these new skills into my professional repertoire. The journey of personal and professional growth Susan sparked in me is something I am excited to continue." Saida Illy Wolff Want to communicate with greater confidence, authority and presence? I offer five online business voice coaching solutions to suit different needs and budgets. All are designed to give you tailored advice and support. Whether you’re preparing an important interview, pitch, appraisal, meeting, conversation, project or presentation, or just want an objective opinion on how you come across, I’ll give you perspective, feedback and practical things you can do straightaway. Learn More

All Case Studies Business Make Your Mark To Make A Difference “The world’s in huge trouble. There’s never been a more critical time to step up, speak up and make change happen,” says Marie Broad Founder of Women Making A Difference, speaking during the pandemic. Marie's informal network brings together like-minded women to support and empower each other to make a bigger impact in the world. About the Women Making a Difference network These professional women come from corporates, SMEs, the public and charity sectors, and consultancy backgrounds, but what unites them is their interest in the sustainability agenda and their passion to make a positive difference to the world. Each time the network meets, participants explore a different theme and invite speakers to share insights they believe can aid their mission to make a positive difference to the world. Marie had worked with Susan before and was keen for her to deliver a Make Your Mark To Make A Difference workshop for the group during the pandemic. Making a difference is tough "I felt Susan’s session would be timely given the pandemic and all the challenges that we were facing. The pandemic was one thing but there’s an endless list of issues the world is facing. Climate change, social inequality – the world is in huge trouble. We really need to step up, speak up and make change happen. But it’s tough when you want to make a difference - you are always under pressure. You never stop asking yourself: How do I get listened to, be present, and remain strong? I knew Susan would be able to help those in this group find their voice and lead change," says Marie. Making A Difference Women's Network Make Your Mark To ‘make your mark’ is to do something meaningful – something that has a lasting impact on, the world, on you, on others. That’s exactly what those in Marie’s Network are striving to do. It’s also the reason Susan was invited to deliver a Make Your Mark workshop – based on her unique blend of business voice and executive coaching. More than 50 women attended the two-hour virtual workshop with the top three takeaways being how to interrogate your inner critic, releasing tension to improve vocal sound, and focusing on what you want your audience to feel when taking them on a journey. Driving forward The event also raised more than £800 for Drive Forward Foundation , where Marie is a Board Director. The Foundation helps young people who have experience of care, to move into lasting employment. "Such a positive, informative and inspiring session. Thank you, Susan Room, for sharing some of your fantastic tips on managing that inner critic." Alison Ure, CSR professional, BAE systems “I learned a lot thank you Susan Room. Thanks also to Marie for organising another interesting and successful event.” Efe E, CSR, Hamble Aerostructures “Thank you for a great engaging session, what a way to spend an afternoon. I love being part of this tribe. Practicing those breathing exercises Susan, really helpful advice.” Tanushree Srivastava, Corporate Partnerships Manager Interactive and content-rich, my Make Your Mark with Susan Room® workshops and keynote offer a whistle-stop tour of mindset, body language, speech and voice, leaving participants with a powerful toolkit they can use straight away to feel, look and sound confident, especially when under pressure. Learn More

Terms and Conditions Last updated: Thursday 8 February 2024 Susan Room Limited website Last updat ed: Mon day 20 February 2023 ​ Welcome to the Susan Room website. If you use this website, you are agreeing to comply with the following terms and conditions of use. The Susan Room website is owned by and promotes the products and services of Susan Room Limited (SRL) , a private limited company registered in England and Wales (company number 13245976) having its registered address at Busby’s Chartered Accountants, Unit 7, Pickhill Business Centre, Smallhythe Road, Tenterden TN30 7LZ (“SRL”, “us” or “we”). Our VAT number is GB 375 2554 80. If you have any questions, you can contact us by email at contact@susanroom.com . The term ‘us’ or ‘we’ refers to the owners of the website. The term ‘you’ or ‘your’ refers to the user or viewer of our website. The use of this website is subject to the following terms and conditions. The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. ​ Susan Room Limited Events Last updat ed: Thursday 8 February 2024 1. Who we are and about these terms 1.1 SRL Events (Workshops, Keynotes, 1-2-1 Coaching, Courses and Masterclasses) are operated by Susan Room Limited, a private limited company registered in England and Wales (company number 13245976) having its registered address at Busby’s Chartered Accountants, Unit 7, Pickhill Business Centre, Smallhythe Road, Tenterden TN30 7LZ (“SRL”, “us” or “we”). Our VAT number is GB 375 2554 80. If you have any questions, you can contact us by email at contact@susanroom.com . 1.2. These are the terms and conditions which apply to SRL Events and they form an agreement between purchasers of SRL Events (“you”, “your”, “yours”) and us. We will not file a copy of our agreement with you. These terms and conditions are available in the English language only. 1.3. By booking an SRL Event you accept these terms and conditions. You should read them carefully before making a booking. We recommend you save a copy of them for your future reference. 2. SRL Events 2.1. SRL Events are practical, expert-led business voice coaching experiences, which may be delivered in-person or online. 2.2. Participants on an SRL Event should be 18 or over. 2.3. When you submit a booking for an SRL Event you are making an application to us to attend that SRL Event. Our acceptance of your booking will take place when we issue a written confirmation of your booking. SRL reserves the right to refuse a booking. 2.4. To get the most from SRL Events, you should ensure you arrive, or if the Event is online login, promptly. 2.5. We reserve the right to request that any person leaves an SRL Event if that person’s conduct is unacceptable (in SRL’s reasonable opinion). No refund of fees or any other costs will be made in these circumstances. 2.6. SRL will be entitled to change the venue and make minor changes to the timing and content of any SRL Event. In the unlikely event Susan Room is unable to deliver the Event, the Event will be rescheduled. 2.7. We will send an email confirmation of your booking to the email address you provide to us shortly after we accept your booking. It is your responsibility to ensure that the email address you provide to us is valid. 2.8. Except as permitted by section 4.2 below, all bookings are non-transferable and must not be resold or passed on for commercial gain. For online SRL Events you must not share, sell or otherwise make available to any other person the link, password or other access details we may provide you to enable you to attend the SRL online Event. 2.9. The unauthorised use of photographic and recording equipment is prohibited at SRL Events. You are not permitted to make (or facilitate the making of) any video or audio recordings of any SRL Event, or use any photographs, clips or screenshots of any SRL Event for commercial purposes, unless expressly permitted by SRL. Any materials which may be distributed by or on behalf of SRL in connection with any SRL Event may not be reproduced without our written permission. 3. Fees 3.1. When booking 1-2-1 online Business Voice Coaching solutions full payment of the fee is required at the time we accept your booking. Payment terms for Workshops, Keynotes, Courses and Masterclasses will be agreed at the time of booking. 3.2. Details of the fees for each SRL Event will be set out on the relevant SRL website and booking pages. The prices for 1-2-1 Coaching solutions include VAT. The fees for Workshops, Keynotes, Courses and Masterclasses exclude VAT if applicable. Our fees may change at any time, but fee changes will not affect bookings that we have confirmed with you. 3.3. Depending on the SRL Event being purchased, payment can be made by credit, debit card or via invoice. Cash and cheques will not be accepted. 4. Refunds and cancellation 4.1. Once you’ve made your Event booking, we will not be able to refund you where you do not attend or if you cancel your booking. 4.2. Bookings are not transferable to another date for the same Event. 4.3. SRL may cancel any SRL Event at any time prior to its commencement. Except as set out in clause 4.4 below, SRL will repay any deposit and fees received from you in respect of the relevant SRL Event. Please note that SRL will not refund travel or other extra costs for cancelled or rescheduled Events. 4.4. There is no entitlement to a refund where SRL is forced to cancel part or all of an SRL Event due to reasons beyond our reasonable control. 4.5. A full refund will be made to purchasers of 1-2-1 Coaching if, having made every reasonable effort to benefit from the coaching, the coachee (“the person who has been coached”) is dissatisfied, and on condition that the refund request is made within 3 working days of completing the 1-2-1 Coaching. 4.6. Occasionally, we may offer discounts to certain groups (eg. previous SRL Event attendees) or for certain SRL Events. Where a discount is offered in relation to a specific SRL Event, it may only be redeemed in respect of that Event. Discounts must be redeemed on purchase and apply only to standard prices. Purchasers will not be partially refunded a discount after their purchase is complete. Discounts are not applicable to all Events. Other specific or additional terms may apply to discounts (eg. expiration dates etc.), if so these will be communicated to you at the time of the discount offer. 4.7. You do not benefit from a legal cooling off period for bookings for SRL Events. ​ 5. Feedback and Complaints 5.1. SRL Events are designed to provide an enjoyable and high-quality experience for those attending. At the end of each SRL Event, we will provide an evaluation form, which will offer you the opportunity to provide feedback. 5.2. In the event of a complaint, please make your complaint in writing and send to contact@susanroom.com within 5 working days of the SRL Event ending. We take any complaint seriously and will aim to investigate and respond as quickly as possible and in any event within 28 days. 6. Our liability to you 6.1. Nothing excludes or limits SRL’s liability for personal injury or death due to its negligence. You have certain rights under the law, for example that we will provide SRL Events with reasonable care and skill. Nothing in these terms will affect these rights. 6.2. At in-person Events, please ensure you take care of your personal possessions as SRL cannot accept any liability for them unless loss or damage is caused by our negligence. 6.3. Except as stated in section 6.1, we are not responsible for: (i) losses not caused by our breach; (ii) indirect losses which means loss to you which is a side effect of the main loss or damage and where you and we could not have reasonably anticipated that type of loss arising at the time of entering into these terms and condition; (iii) failure to meet any of our obligations where such failure is due to events beyond our control; (iv) any third party platforms on or via which online SRL Events are accessed, facilitated or hosted (your access to and use of any such platforms is at your own risk and may be subject to the third party’s own terms and conditions); or (v) any increase in any loss or damage which results from breach by you of any of these terms and conditions or your negligence. 6.4. Except as stated above in this section 6, SRL’s total liability to you is limited to the fees you have actually paid for the relevant SRL Event, and we shall not be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, accommodation or hospitality relating to an in-person SRL Event which have been arranged by you are at your own risk. 6.5. You are responsible for your transport to and from SRL in-person Events and other costs not specifically included in the price of the SRL Event (such as drinks, snacks and meals not included in the price). 6.6. Where an SRL Event is held online, you are responsible for ensuring that you have in place a secure and stable internet connection and that you have all the necessary software and other technical standards on your device required to join the SRL Event. 7. Data Protection 7.1. To find out what personal data we collect and how we use it, please visit our privacy policy . 7.2. SRL Events may only be recorded with our written permission. Where you elect to participate or contribute to an SRL Event that is being recorded (including but not limited to; asking a question during a Q&A session, enabling your audio and/or video sharing when participating in an SRL online Event, and participating in chat, survey, poll, or similar functionality) you consent to your inclusion in such recording. If you do not wish to be recorded, please contact the organiser before the Event by emailing contact@susanroom.com . 8. General 8.1. These terms and conditions are a contract between you and us. No other person shall have any right to enforce any of the terms. 8.2. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 8.3. We may revise our terms and conditions from time to time, for example to reflect changes in relevant laws or regulatory requirements or improvements we make to SRL Events and related services. 8.4. This agreement shall be governed by and construed in accordance with English law and the parties agree that the English courts shall have non-exclusive jurisdiction in relation to this agreement. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

What others say C-suite and talent professionals' testimonials "Participants came away feeling empowered to own their presence." Rachel Barton, Europe Strategy Lead, Accenture "I can highly recommend Susan for her great interactive workshops - very useful, insight and fun to attend!" Diana Brightmore-Armour, CEO, C. Hoare & Co and FTSE 100 NED "Listen to Susan. She's brilliant." Nadine Lagarmitte, Managing Director, Global Head Financial Institutions, Global Liquidity & Cash Management, HSBC "I was referred to Susan to provide coaching and development to my most talented employee. Susan was exceptional and the results were apparent within weeks of her engagement. The result was a more confident and assertive employee that has elevated their career and positively impacted our business. Susan is outstanding and I will be delighted to work with her again!" Ray Schneider, Global Business Development Leader Climate Change and Sustainability Services, EY "Some presenters come with their message, deliver it and go. Not Susan. In her calm and graceful manner, she reads her audience and adapts her delivery accordingly. She has this amazing ability to make people feel like they’ve just asked the most brilliant question or made the most insightful contribution." Patricia Galloway, Chief People Officer, UK Infrastructure Bank and NED, Association of Foreign Banks "Thought-provoking, impactful online workshops. The feedback we are hearing is great and we’re seeing lots of action plans being delivered." Rebecca Wright, Global Learning and Talent Manager, Financial Times "As a participant of Susan's programme within my company, I had the chance to learn from and get inspired by Susan herself, who facilitated our group in a fantastic way. She had a great feel for our group's needs and was able to guide us through many interesting and sometimes even difficult situations. She was able to initiate deep reflections due to asking the right questions at the right time. I took a lot from that programme and can only recommend it!" Christin Glaeser-Seidel, Head of Talent Acquisition and Employer Branding, wefox "Susan is an excellent coach and her programme, Make Your Mark, is innovative, highly effective and provides immediate tools and techniques to enhance self-awareness and presence within the workplace. I would highly recommend Susan and I look forward to working with again her in the future." Charlotte Stothart, Head of US Human Talent, Värde "The best communication skills session I have ever attended. Susan gave us simple tips that return exponential benefits - things that could be turned into habits. Highly recommend her!" Suhail Ratansi, FCCA – Chief Financial Officer, AlphaSights Make Your Mark Workshop and Keynote participant testimonials "I got so much out of Susan’s sessions and highly recommend them!" Ruth Armstrong, Governance and sustainability professional, Women in Banking and Finance board member "We had 70+ attendees and fantastic feedback after Susan’s talk. We learnt how to manage your inner critic, exercises to cope with stress, and how to use your voice to make an impact. A huge thanks to #FT for giving us these development opportunities and to Susan for delivering such a useful talk.” Angelique Vu, Co-Chair of Financial Times Women UK " A wonderfully engaging interactive session with Susan Room on confidence, presence and communication. Many immediately implementable practical insights, as well as longer term food for thought. Highly recommended.” Mark Jervis, Strategic Hardware Planner, Intel "Since taking part in Make Your Mark I've been able to challenge my inner critic rather than allow it to take hold." Angela Geddes, Director of Operations Programmes, Baillie Gifford "Thanks so much for the brilliant sessions, I truly appreciated them, and they will forever stay with me." Sandra Ferreira, Head of Compliance, Emirates NBD "Very informative, practical and helpful tips from a real expert on the things that we never tend to share or ask about in the workplace." Jennifer Fegan, Legal and Commercial Director, Skanska "In an incredibly warm and thoughtful manner, Susan provided us with exercises, tips, insights and space to practice, encouraging us to leave our comfort zones and try new voices." Ara Yoo, International Progam Manager, Fondation Chanel "Susan is an excellent coach. I enjoyed participating in Susan’s sessions and took away many tools that I would continue to leverage in my career." Sankalp Jain, Product Manager at Meta, ex-Microsoft Aspiring and established partner testimonials "Thank you for your support, Susan. I got so much out of our meetings." Cameron Cartmell, Partner, EY Private Leader Assurance (speaking before he became a Partner). "Susan is a brilliant coach. Grounded, authentic, perceptive and confident - she passes on those qualities to those she works with." Simon Bevan, Executive Chair at Unifrutti Group and Head of Partner Matters at Grant Thornton UK LLP "I knew Susan had business acumen in spades but was surprised that she was able to help me the way she did." Celine Delacroix, Partner, Global Head of Energy Services and Equipment, EY (speaking before she became a Partner) "There are a few key people who I would note as important influencers on my ‘journey', as it were, and you are one of them." Partner, Global investment firm "You have taught me new things, challenged me to think more deeply and always seem to find the right words or materials that strike a chord." Partner, Global investment firm "I still remember the impact you made on the first session of the pilot course those years ago. What you have shone a light on and what I have learned in our sessions has played a crucial role in helping me get to where I am today." Partner, Global investment firm 1-2-1 coaching testimonials “What impresses me about Susan is how authentic she is - she really cares. She has away of bringing out the best in people.” Didem Ün Ates, Head of Applied Strategy, Data & AI, CDO Office, Microsoft “Susan's coaching sessions were the pitstops that gave me a substantial boost for my onward journey both in my professional and personal life.” Sankar Hariharan, Associate Director, EY Global Assurance Markets “I’ve been thinking about that question you asked me: ‘how do you want people to describe you when you’re not in the room’ all time. Such a provocative question. Thinking about it all the time. I’m doing things differently as a result. Never thought of thinking that way.” Financial Times Editor USA “Susan provides tremendous insights and support in her work borne out of both her academic research and practical experiences built up over many years.” Clive Felton, Executive Director, Howden Insurance Brokers “Having Susan as a coach is an amazing experience. Her experience in the corporate world mixed with her empathy made me become a better person and a better leader. Her tips, advice & very complete content for her sessions are a source of inspiration. You can apply right away what she shares with you to become the best version of yourself. Thank you for your time, patience and kindness.” Scarlet Wittkowsky, Global Operational Excellence Lead, wefox “I would highly recommend Susan for her authentic coaching style, especially on topics related to executive presence & negotiation. Susan guided me naturally to reach self-awareness and clarity of my path that aligns with my internal value system, beliefs and experience. Susan is a great listener, speaks from a position of experience and value and is interested in working collaboratively to achieve my goals.” Pulkit Agarwalla, Founder at Kowloon Consulting and Career Advisor at the Chinese University of Hong Kong Business School “Susan has been one of the most interesting and helpful coaches I've ever met. In addition, Susan is incredibly knowledgeable about how people learn and how to use that knowledge to make sure her clients are getting the most out of their sessions.” James Doyle, CEO, Boston Warwick “Susan. I was thinking of you recently when forced into presenting at a 2-day hackathon in front of FT execs. All my team members pulled out so I had no choice. I drew on so many of your coaching tips and guess what, my proposal was awarded a runnerup prize! I don't think I would have even attended the hackathon prior to your coaching!” A Financial Times editor MYM Testimonials

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Case Studies Individual Céline Delacroix - EY To make partner, Céline had to give the presentation of a lifetime. This success story is one woman’s journey to the top and how she worked with Susan ahead of that career-defining moment. Blending voice and executive coaching, the pair worked on mindset, body language, voice and content. Read the case study Business Online voice coaching for executives at the Financial Times Since 2017, Susan has been helping the Financial Times (FT) achieve its diversity and inclusion goals by delivering Make Your Mark events, business communication workshops and 1-2-1 coaching for their people around the world. Hundreds have attended a 12-hour Make Your Mark development programme, which is open to all FT employees. Read the case study Individual Didem Ün Ates - TechWomen100 Champion and Trailblazer 50 When you know 2,500 people will be watching, you definitely want to capture and hold attention. That’s why Didem sometimes seeks Susan out for dry runs. Working together, they define and refine key elements of major presentations to maximise impact and bring content to life. Read the case study Business Helping insur(tech) women to make their mark at wefox Hypergrowth can be thrilling but it can also put enormous demands on individuals and teams. That’s why Europe’s #1 digital insurer wefox approached Susan to run her flagship Make Your Mark program for two cohorts of female senior leaders and operational team. Read the case study Individual Ian McCaw - AON Ian McCaw's CV is more than impressive. Yet, when faced with the daunting prospect of delivering a keynote speech, he saw it as an 'everest' moment in his career. Susan worked with Ian to help him to adopt a confident mindset and focus on his audience, enabling him to deliver a standout keynote that delighted, surprised and entertained his audience. Read the case study Business Make Your Mark To Make A Difference Founded by corporate responsibility professional Marie Broad, Women Making A Difference is an informal network for women making a positive social impact through a Corporate Social Responsibility or charity role, or by taking community or environmental action on top of another day job. Discover how in just two hours they learnt practical techniques to help them step up, speak out and make their mark. Read the case study Individual Ansa Javed - Global Financial Services Company What do you do when your CEO says: ‘You’re great but keeping up with your pace in meetings can be difficult?’ ​ That’s what happened to Ansa. After working on her verbal communication, confidence and leadership brand with Susan, that same CEO felt compelled to positively revise her assessment. Read the case study Business Coaching confidence with Linnaeus colleagues One of the UK's largest veterinary groups, Linnaeus is determined to create a better world for pets and pet owners. The business understands that delivering on its purpose starts with confident communication skills. Susan delivered a Make Your Mark workshop to top up their communication toolkit. Read the case study Individual Sankar Hariharan - EY Promotion was a dream come true for Sankar. But the move from his Indian hometown to London saw him struggle to communicate succinctly in his second language. He lost confidence. To restore it, Susan used a blended approach covering mindset, body language, accent softening and voice authority. Read the case study Individual Angela Geddes - Baillie Gifford Susan has worked regularly with Edinburgh-based independent investment manager Baillie Gifford since 2018. Hundreds of the firm’s people, including aspiring Partners, investment managers, client service professionals, operations staff and interns, have completed her 12-hour Make Your Mark programme, and many have worked with her 1-2-1. Read the case study Business A bespoke outplacement service for DVB Bank DVB Bank SE was part of Germany’s second-largest banking group. In 2017, its board announced it would sell off its aviation sector and run down its shipping business, resulting in the closure of DVB’s London base in December 2022. Susan was invited to run her Make Your Mark programme as part of a bespoke workshop series curated to give London employees the skills they needed when leaving their roles. Read the case study Individual Saida Illy Wolff - Financial Times Finding time to focus on your own personal growth whilst on maternity leave can be challenging. But that’s exactly what Illy wanted to do. So, she asked Susan to challenge and support her to learn and apply some new skills for life and the workplace. Read the case study

Get in touch Interested in working together? Still looking for answers? Then email me contact@susanroom.com or message me using the form below. Send a message First Name Last Name Company Position Email Message Send Connect with me Follow me Recent Posts See more on the blog Apr 16 3 min Take a first step to tackling your inner critic Take a first step to tackling your inner critic, that negative voice that loves to bring you down when you're trying to stand tall. Feb 19 4 min Vocal and Executive Presence: How It Can Help HR Leaders Improve Psychological Safety In The Workplace By developing your vocal and executive presence, you can become a more effective leader and foster psychological safety in your team. Jan 17 6 min The Vagus Nerve: a secret weapon for calming your mind and voice Understanding and harnessing the power of the vagus nerve can lead to improved emotional and vocal control, even in stressful situations.

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