Helping people to make their mark at work

Hello - I'm Susan Room,
the Business Voice Coach

A former C-suite leader and highly trained coach, I help people communicate at work with confidence, presence and authenticity - the human skills AI can’t replicate.

I do this by coaching mindset, body, speech and voice.

I call it business voice coaching, and I created the Make Your Mark with Susan Room® framework and toolkit to deliver it.

My mission is to enable individuals and organisations worldwide to communicate openly, authentically and inclusively, improving personal wellbeing and organisational culture and performance.

A Proven Framework that builds Confidence, Presence and Communication Skills

Thousands reached across 40+ countries since 2018
Digital self-study programme: Make Your Mark for Teams
Workshops and talks; small and large groups
Sponsors rebook; participants say learning works and sticks
Sponsors and participants report improvements in attitudes, behaviours, outcomes

Explore the Make Your Mark Framework

"Susan’s Make Your Mark framework is phenomenal.
I can’t recommend it, or
spending time with her, more."

Louise Brown, Global Head of HR,
Board Chair, City HR Association Chair

"We expected a solid communication training programme, but what you delivered went far beyond that. We are truly grateful for the depth, quality and impact of your contribution, Susan."

Adriana Guerrero, Co Founder and Partner,
Alcazar Energy Partners, Dubai

Make Your Mark for Teams

NEW Digital Self-Study Programme
Available now

Are you a CEO, Human Resources, Learning and Development or Organisational Development leader looking for a scalable way to strengthen confidence, presence and communication skills across all roles, levels and functions in your organisation?

If so, Make Your Mark For Teams, my new digital self-study programme, could be just what you're looking for.

Why it works

Proven, research-backed framework
Self-paced, on-demand, bite-sized learning
Builds capability quickly, affordably, sustainably
Real-world scenarios + practical tools
Works for intact or mixed teams - organisation-wide

Learn more

"Susan coaches you to use your voice, body language, gestures, everything to create leadership presence. That's not really taught in leadership programmes but is absolutely beneficial to everybody".

Louisa Gregory, Chief People Officer, Non-Executive Director

What is Business Voice Coaching?

Business Voice Coaching develops people’s mental, physical, verbal and vocal presence and potential. Unlike traditional coaching, it integrates mindset, body language, speech and voice coaching to change thoughts, feelings, behaviours and outcomes.

Learn more about Business Voice Coaching

Why HR & L&D professionals choose to work with me

"Susan’s content is always current and very rich but it’s her approach that’s so powerful. She has this amazing ability to make people feel genuinely supported, which is why she receives and deserves such fantastic feedback."

Patricia Galloway, Global HR Leader, Non-Executive Director, CHRO

"Susan delivers with impact in a very practical manner and takes you through exercises that are incredibly memorable."

Debbie Townley, Chief People Officer, Board Trustee

Clients and Partners

“We had 70+ attendees and fantastic feedback after Susan's talk. We ways to manage the inner critic, cope with stress, and how to use the voice to make an impact.

Highly recommended!.”

Angelique Vu, Co-Chair and Founder of Financial Times Women UK

“Susan is a brilliant coach. Grounded, authentic, perceptive and confident - she passes on those qualities to those she works with.”

Simon Bevan, Executive Chair at Unifrutti, Group and Head of Partner Matters at Grant Thornton UK LLP

“I hired Susan to coach one of my direct reports. She is exceptional. Results were apparent soon after her engagement and her work has positively impacted our business.”

Ray Schneider, Retired Partner, EY