Why CEOs and Teams Need Business Voice Coaching in an AI-Driven World

Susan Room
Jun 27
3 min read

Updated: 18 minutes ago

AI is changing the way businesses operate faster than ever. From automating tasks to delivering detailed analyses, AI is reshaping how we work, hire, and lead. But even in this tech-driven world, one thing AI can’t replace is the human touch.

Business people having a discussion about AI in the workplace

For CEOs, Chief People Officers (CPOs), and HR leaders, success isn’t just about mastering technology. It’s about building connections, communicating clearly, and inspiring others.

That’s where Business Voice Coaching comes in. It helps leaders and teams sharpen their communication skills, boost executive presence, and develop soft skills - the kind that AI just can’t replicate.

Why Business Voice Coaching is a Must in an AI World

1. Executive Presence and Communication Skills Are More Important Than Ever

AI can crunch numbers and handle tasks in seconds, but it can’t replace the value of human connection. Leaders with strong executive presence and great communication skills have a unique edge. Being able to clearly share ideas, inspire teams, and build strong relationships is key - especially in today’s hybrid and remote work environments.

Business Voice Coaching helps leaders focus on the four pillars of communication:

Mindset: Overcome self-doubt and imposter syndrome while building confidence.
Body Language: Use non-verbal cues to show authority and approachability.
Speech: Speak in a way that captivates and connects with different audiences.
Voice: Develop a vocal presence that feels authentic and makes people want to listen.

For example: A CEO presenting to stakeholders during a time of change might use AI to share data, but the message’s impact will depend on the way they think, move, speak and use their voice to convey it. Business Voice Coaching helps them do this, so they can make their mark (a lasting, positive impression) every time.

2. Leaders with Communication Expertise Have an Edge Over AI

AI is great at handling technical and operational tasks, but businesses are realizing how essential human skills are in leadership roles. Leaders with strong communication skills are better equipped to:

Say More in Less Time: Share information clearly and rally employees effectively, saving time for other priorities.
Create a Safe Space for Ideas: Listening, showing empathy, and encouraging openness help teams feel comfortable sharing their thoughts.
Motivate and Inspire Teams: Good communication aligns employee goals with the company’s vision, especially during tough times.
Handle Conflicts Smoothly: Strong soft skills help leaders address issues collaboratively before they escalate.
Connect with Clients and Investors: Building confidence among stakeholders relies on both strategy and communication.

For instance, an HR leader who’s experienced Business Voice Coaching can manage their time and build psychological safety more effectively with employees during big changes. Unlike AI, which can’t connect on a personal level, they'll know how to support and reassure others with a uniquely human touch.

3. Soft Skills Are in High Demand and Future-Proof Leadership Teams

Recent data shows a clear trend: social and interpersonal skills are becoming more important for executive roles, while demand for traditional hard skills like operational or administrative expertise is declining. Companies are prioritising skills that AI can’t easily replace—think communication, persuasion, empathy, conflict resolution, and adaptability.

HR Professional using an AI interface to aid recruitment selection

Research from the National Bureau of Economic Research highlights that businesses are placing more value on communication and social skills, especially in CEOs and senior leaders.

This is particularly true for larger companies where teamwork and managing people effectively at scale are key to success.

The challenge? Many leaders have built their careers on cognitive and technical skills but haven’t focused as much on developing their interpersonal abilities. This gap creates a huge opportunity for leaders willing to step up and improve their soft skills through Business Voice Coaching.

With coaching, leaders can:

Speak confidently and authentically, in any situation.
Get better at spotting and avoiding communication barriers.
Stay clear-headed and composed during high-pressure moments.

These attributes aren’t just career-advancing; they’re organisation-defining. Teams led by individuals with exceptional soft skills are more engaged, collaborative, and innovative.

Investing in these skills isn’t just a smart move - it’s essential for competing in today’s AI-driven world - at least, for now.

How CEOs and HR Leaders Can Act Now

The AI revolution is reshaping business, but it’s also a chance for leaders to future-proof their skills. Business Voice Coaching can help you do this because it develops soft skills that give you an edge in an AI-driven world.

Whether you're a CEO building executive presence or an HR leader up-skilling teams,

contact me today to explore how Business Voice Coaching can help you stay ahead.