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All Case Studies Individual Ian McCaw Managing Director, Aon's M&A and Transaction Solutions Ian McCaw's CV is more than impressive. Today he's a Managing Director within Aon's M&A and Transaction Solutions, investor and co-founder at the D2C Wealth platform Equily, and one of LinkedIn's Top Investment Banking Voices. Before he was with EY, Deloitte and Oracle. So you wouldn't think he'd need voice coaching. Yet, when asked to speak at the Digital Enterprise Show 2023 in Malaga last year, Ian decided to invest time learning new ways to bring his keynote to life. An 'everest' moment for Ian ​ Ian approached Susan when facing the daunting prospect of delivering a keynote speech and only a matter of weeks before the event. "Whilst I had delivered decent presentations before and had some success in business, for me the thought of standing in front of an educated industry audience and delivering a 15 mins insightful (one-way) presentation had tipped my fears. I’m no natural orator! I could let my team down! It was an “everest” moment in my career to tackle this one," said Ian. Great communication starts with a confident mindset The first thing Susan did was to help Ian get over his initial nerves. She reminded him that he was already at the top of his game in terms of business accomplishments, and this presentation was just another opportunity to showcase his expertise. She then explained what voice coaching involved. ​ From their very first meeting, Ian found Susan to be incredibly calm and insightful. "With a long successful career in business, Susan was somebody I felt an instant connection to work with and trust. But what was voice coaching? Well it turns out, it’s really everything that surrounds the delivery of successful voice-based communication, especially in a business context. It encompasses mindset, tone, pace, physical presence, hand gestures and much more." A lasting positive impact Then they worked on mindset, which Susan believes is the key to making your mark - in other words, a lasting positive impact. “For me we worked quite a bit on mindset, I’m a humble person and really I was struggling with the idea of delivering a keynote speech. Susan brought different perspectives and questions that built confidence. She had her work cut out, but somehow unplugged the sticking points. Frankly allowing me to get out of my own way and focus on the audience and enjoying the moment.” Focusing on the audience ​ As Ian got more confident, he started trying out relaxation techniques and breathing exercises to calm his nerves before walking on stage. Susan also gave him techniques to focus more on connecting with his audience than worrying about himself. They then gave his slide deck a total makeover, swapping out the heavy text for compelling images that would delight, surprise and entertain his audience. Feedback suggested that's just what it did, and it motivated Ian to want to do more. "In the end, I was delighted with the keynote with some fun moments in the delivery. For example, telling a Scottish joke to a Spanish audience about Aritifical Intelligence created some lovely human interaction. I can truthfully say that it would not have been a success without Susan’s involvement. And now that “everest” is climbed, everything else seems a bit easier. Thank you Susan, your coaching "magic" worked for me." Ian McCaw, AON Want to communicate with greater confidence, authority and presence? I offer five online business voice coaching solutions to suit different needs and budgets. All are designed to give you tailored advice and support. Whether you’re preparing an important interview, pitch, appraisal, meeting, conversation, project or presentation, or just want an objective opinion on how you come across, I’ll give you perspective, feedback and practical things you can do straightaway. Learn More

My Story As a child, I was surrounded by multilingual voices: Farsi and Greek (I spent my first four years in Tehran and Athens); German (my grandmother was born in East Berlin); Italian (spoken by various lodgers); Russian (my second cousin taught it at Cambridge); and French (which I learnt after my parents divorced and my dad moved to Paris to pursue his marketing career). Foreign shores and the sound of different languages fascinated me, as did singing and performing in competitions and amateur musical theatre shows. Looking back, my love affair with the human voice began at an early age. No surprise then that I chose to study languages at the University of Bath, moved to Paris upon graduation, and began my career with press and marketing roles at the United Nations University (UNU) and the International Chamber of Commerce (ICC). Self-belief, determination, and good communication skills meant I progressed quickly. By the age of 30, I was the ICC’s International Marketing Manager, with a strong global network of senior business leaders and influencers. My unconventional early career stood me in great stead when in 1990 I returned to the UK to seek corporate job opportunities. I was soon in my first C-suite marketing role, reporting to Waldemar Schimdt, then CEO Europe/Brazil of Danish facilities group ISS A/S. I was 32, arguably way over my head, but inspired to make my mark and validate Waldemar’s faith in me. I am forever grateful to him for seeing potential in me when I was so young. Leaving ISS in 1996, I returned to London to marry my long-term sweetheart. I was 37, perimenopausal, and desperate to have a baby. Nevertheless, wanting it all, instead of focusing on my fertility, I accepted a European Marketing Director job offer for a company I innocently thought, as did Wall Street, was a paragon of progress. The company was Enron Europe. ​ Sitting in my Millbank office next to the Chairman’s, with views of Parliament and the Thames, I thought I’d ‘made it’ and that life couldn’t get any better. Nine months later, I was known as the ‘difficult woman who asked too many questions’ and sitting in the typing pool. Bewildered and bemused, I had no idea what was going on but knew whatever it was deeply contravened my values. I resigned, eleven months after accepting the job, determined to quit corporate life forever and focus on my ovaries. Until a head-hunter called with an intriguing proposition: would I consider joining English property partnership Jones Lang Wootton (JLW) as Partner and European Marketing Director with a seat on the European Management Committee? You bet. I couldn’t resist, not least because no-one outside the sector, let alone a woman, had ever been brought in at Partner level. The opportunity was too good to miss. I spent two adrenaline-filled years at JLW, helping the partners position and prepare the firm for incorporation, acquisition by LaSalle and flotation as JLL. I spoke my mind, voiced my values , challenged the status quo, and made lots of friends and quite a few enemies. It was exhilarating and exhausting in equal measure, tainted only by accusations, just before I left, that my success was due to the fact I was sleeping with my boss. I wasn’t. Leaving after JLL floated, I finally took time out to conceive, only to be told that I was postmenopausal and would never have a baby. To manage the grief, my architect husband and I bought and restored an old French farmhouse, only to discover, in 1999, that I was 18½ weeks pregnant. Yes. 18½ weeks. I spent the next fourteen years juggling motherhood; working as an independent consultant and management development trainer; volunteering; building a 'grand design'; and helping run my husband’s architectural practice. By 2013, I was ready to explore new opportunities, but not expecting a call from a head- hunter enquiring whether I knew any candidates for the C-suite role of Group Marketing and Commercial Director at Lafarge Tarmac (now Tarmac). Naively, I didn’t realise they were courting me, thinking instead that I could never go back to the boardroom after 13 years living down a no-through lane in the English countryside. Yet apply I did, partly to test my potential, partly to prove to others there is life after children grow up. It was an interesting, short-lived experiment, which led me to conclude that 24/7 corporate life was no longer for me. I stepped up the networking and explored non-executive director opportunities. Nothing sparked my interest until, serendipitously, a senior leader told me he thought I’d make a great coach. The rest, as they say, is history. Inspired to help more women secure and retain senior leadership roles, I trained as a coach, secured my ICF Professional Certified Coach credential (PCC) and did a two-year Master’s in Voice Studies at the prestigious Royal Central School of Speech and Drama, graduating with distinction in 2017. Eight years on, I have built a six-figure coaching practice and work with category-defining businesses around the world. My C-suite experience and internationally recognised coaching credentials have struck a chord in a world where confidence, presence, communication skills and the ability to connect with others are increasingly in demand. By sharing my story, I hope to inspire others to believe in themselves, create the life they want, explore the joys of life-long learning, and rekindle their childhood passions. Mine is singing, jazz, and listening to world-class vocalists and musicians at Ronnie Scott's. Maybe see you there sometime.

All Case Studies Business Coaching confidence with Linnaeus colleagues We love our pets. And, as anyone who has welcomed a furry friend into their life knows, we also love veterinary teams – like those at Linnaeus, who help us keep them well. Linnaeus is one of the UK’s largest veterinary groups, employing nearly 5,000 associates. When working in the profession, being amazing with animals is a given. Equally essential, is the ability to interact capably and confidently with pet owners, colleagues and other stakeholders in what is often a highly charged, emotional environment. Creating a better world for pets Determined to create a better world for pets and pet owners, Linnaeus understands that delivering on its purpose starts with developing its people. That’s why, as part of their ongoing professional development, Linnaeus associates are invited to mentor newly qualified veterinary nurses. Many mentors have no previous management experience, yet must project confidence and instil it in their mentees. Developing confidence, presence, and communication ​ Whether dealing with pet owners, giving clinical presentations, or influencing the wider veterinary community, every day, colleagues across Linnaeus have to handle a wide range of emotional situations, and be able to regulate their own emotional responses. After hearing Susan speak at another Make Your Mark event - and being impressed with the breadth of subjects covered – Sam Thompson, a Veterinary Nursing Post Registration Programme Manager at Linnaeus, booked Susan to deliver a similar session. ​ Practical and specific ​ Interactive and full of practical insights, the workshop dealt with the specific bespoke needs of the group with plenty of time built in for Q&A. Topics spanned managing difficult conversations, avoiding reacting on impulse, helping others improve their confidence and presenting technical content with authority. "I'm conscious of my voice and pitch. As painful as it will be, I’m going to take Susan’s suggestion to record myself and listen back. I also want to see how improving my body language can help. 5/5 for Susan and this workshop." Alison Mann, Linnaeus "You certainly made me feel safe and comfortable to do things that usually sit outside of my comfort zone. We received overwhelmingly positive feedback from everyone participating, so thank you Susan." Sophie Venables, Linnaeus "What stood out for me was taking techniques I use in my personal life and allowing them to cross into the workplace. This session was packed with lots of advice to take away." Cath Dean, Linnaeus Interactive and content-rich, my Make Your Mark with Susan Room® workshops and keynote offer a whistle-stop tour of mindset, body language, speech and voice, leaving participants with a powerful toolkit they can use straight away to feel, look and sound confident, especially when under pressure. Learn More

So says the inner critic, that negative voice that loves to bring you down right when you’re trying to stand tall. Sound familiar? If it does, how often does it pop up? How does it make you feel? What gets it going? Think you’re the only one dealing with this? Hit pause for a second and write down what you’re noticing. In this post, I want to help you understand how negative self-talk can hold you back; what might trigger it; and reassure you that it’s not a new thing and it’s definitely not just a "you" thing. How negative self-talk can hold us back Research shows that negative self-talk can really hold us back. This habit of telling ourselves we're not good enough can affect us both personally and professionally. Studies show that constant self-criticism leads to more stress, depression, and a sense of being stuck, which can really mess with our mental health. Negative self-talk often stems from our deepest insecurities and fears and exaggerates our flaws. It acts like a roadblock to success. Scaring us away from taking chances or chasing opportunities because we fear failure. This habit doesn't just stop us from seeing what we're truly capable of; it also makes it tougher for us to bounce back when things go wrong. Constantly talking ourselves down causes anxiety and lowers self-esteem, which can lead us to do things that just keep proving those negative thoughts right. It's a tough cycle to break out of. But break out of it we can, through tiny habits and focus. Understanding the triggers Once we can understand what triggers that negative voice, we can anticipate and prepare for it, rather than be ambushed by it. Pretty much anything that makes us feel excited but also a bit vulnerable can wake up our inner critic. Like starting something new - joining a new team, kicking off a new job or relationship, moving to a different country, launching a business, or especially starting tiny new habits. Other people can set it off too, especially if we’re not familiar with them, don’t get along, or if we really admire them or think they’re smarter, more successful, or more experienced than us. Feeling physically or mentally low, like being tired, hormonal, sick, or just down, can trigger it as well. As can doing stuff that puts us in the spotlight, like speaking a new language, speaking in public, or sharing controversial or innovative ideas. The list goes on. I’ve seen thousands of people get tripped up by these triggers. What triggers would you add to the list? Share your thoughts in the comments below. You are not alone! People often feel they’re the only one to have an inner critic. They look at their colleagues and say: “They’ve got their act together—they’re smarter, more knowledgeable, just better at getting things done.” Comparing yourself to others unfavourably? That's a classic move by the inner critic! And, like other triggers, 'comparisonitis' is a very common thing, making you feel as though ‘there’s something wrong with you’. Just like Imposter Syndrome can. Syndrome? No. I prefer to call it "the human condition". Who doesn’t doubt themselves at times? No-one I’ve ever met. How can I say that? Because I routinely ask roomfuls of people to stay seated if they don’t have an inner critic, and, guess what, suddenly, almost everyone’s standing up! Doubting ourselves is just part of being human, not a syndrome or disorder. Everyone, at some point, feels like they're not good enough. Even those who always appear confident and successful on the outside. Knowing this allows us to be gentler with ourselves and makes it okay to discuss and address our doubts together. It also means we can begin to listen to the inner critic more rationally and with curiosity. Surprisingly, when we do that, we’ll likely hear things that can actually be helpful to know and useful to act on. Things that we can focus on and develop - because despite all the negative chatter, the inner critic has a positive intention. More on that in a later post but for now, take a first step towards tackling your inner critic by recognising your own triggers and how negative self-talk might be holding you back both personally and professionally. The Business Voice Coach Mindset is just one of many topics explored in my flagship programme Make Your Mark with Susan Room®. A transformative four-step framework specifically designed to help business people develop the four pillars of effective communication. Learn More #businessvoicecoach #innercritic #mindset #makeyourmark

Redundancy. Burnout. Work-Life Imbalance. Cost Of Living Crisis... These are the subjects my coaching clients are increasingly discussing during coaching sessions in these turbulent times. There's a lot of emotion out there right now, and most of it is far from positive. Which makes me wonder how HR professionals are coping. Chatting with them reminds me how amazingly tough, committed, and resourceful they are. How often they are unnoticed, under-appreciated, and so focused on getting coaching for others they don't have time for it themselves. And how fostering psychological safety is currently a burning issue for them. "Our people crave a workplace where they can freely express themselves, and be their true, authentic selves, without fear of judgement, discrimination or retaliation", they say. Free expression is hard at the best of times, but even harder when there's so much fear around. Which there is. And everyone is feeling it. Enter the art and science of vocal and executive presence. By developing their vocal and executive presence HR leaders can: Reduce fear in themselves, their team and their organisation, making the conversations they really don't want to have - the difficult ones - a touch easier. Elevate their personal brand (have you ever contemplated the role your voice plays in shaping your reputation)? Foster an inclusive culture where every voice is respected, enhancing psychological safety, organisational well-being and performance. Inspire trust in leadership, boosting employee resilience and a more cohesive and supportive workplace. Be the calming and stabilising force their people so desperately need during uncertain times. But what is vocal and executive presence and how can HR leaders convey it? Demystifying Vocal and Executive Presence The foundation of effective leadership, vocal and executive presence is the non-verbal language that speaks volumes. It elevates an individual from just being in the room to being memorable, allowing them to captivate an audience with an unseen aura and a strong, warm voice that command attention and exude an unmistakable approachable authority. Whether walking into a board room or one-to-one redundancy conversation it's the impact that lingers long after the words are long forgotten. For HR Leaders, Chief People Officers, and Talent Development Professionals, understanding - and helping their people understand - these forms of presence is not just insightful — it's indispensable. - Defining Vocal Presence Vocal presence, at its core, is all about reflecting inner confidence and conviction through the human voice. It's about speaking in a way that causes others to listen, capturing and holding their attention and effortlessly guiding them to understand and connect with our message. A well-honed vocal presence can make a real difference to careers, negotiations, and relationships. "Vocal presence is the ability to speak in a way that makes others want to listen." - Susan Room. - Decoding Executive Presence Executive presence, the kind that grabs attention when you speak, is a combination of personal style, communication abilities and physical confidence that conveys authority and inspires others. It's lighter than gravitas, (a weighty Latin word with unhelpful male overtones), more attainable than charisma. Both types of presence are particularly important when it comes to getting stakeholders on board, shaping company culture, and smoothly handling difficult situations and conversations with confidence and authority. Neither is a birth right. They can be learned. Cultivating Vocal and Executive Presence in Critical HR Scenarios - Delivering Difficult Messages with Impact As an HR leader, you will often find yourself in the difficult position of delivering bad news or leading challenging conversations. Having a strong vocal and executive presence can help you navigate these scenarios with greater finesse and confidence. By projecting confidence, warmth, and authority through your voice and body language, you can ease some of the tension and make the message easier to receive. This can help maintain psychological safety in the workplace and foster a culture of open communication, even during turbulent times. - Embracing Diversity and Inclusion Key elements of vocal presence involve recognizing, addressing, and reducing vocal bias in yourself and others, and establishing connections through your voice. By understanding different communication styles and adapting your own, you can create an inclusive environment where every voice is valued and heard. This not only fosters psychological safety but also enhances organisational performance by utilising the diverse perspectives and talents of your team. - Leading with Confidence and Resilience Executive presence involves exuding confidence, even in stressful situations. As an HR leader, you may face difficult decisions or resistance from stakeholders. By developing a strong vocal presence, you can inspire trust in your leadership and be a calming influence during uncertain times. This can help your team build resilience and navigate turbulence with confidence and stability. Ready to Develop Your Vocal and Executive Presence as an HR Leader? By developing your vocal and executive presence, you can become an even more effective and influential leader, fostering psychological safety, promoting inclusivity, and inspiring trust in your teams and organisations. If you're an HR Leader, Chief People Officer, or Talent Development Professional, start your journey by booking my Vocal and Executive Presence Workshop for you and your team. Delivered virtually, it’s 60 or 90 minutes long (you choose) and will give your people powerful insights and a toolkit they can use straightway.

Picture the scene. You're about to go into a high stakes meeting, conversation or presentation. You've done your prep, got your slide deck and are ready to blow your audience away. You're feeling good... Then, out of nowhere... Your inner critic screams, "You're going to mess up!" Your hands become clammy. Your throat goes dry. And your heart starts racing as if there's no tomorrow. Before you know it, it's your turn to speak. But when you do, instead of sounding clear and resonant, your voice cracks and shakes, oozing fear and weakness instead of confidence and authority. Hearing it makes you speed up ("You need to get out of here, fast"), causing you to stumble, mumble and lose track of what you were saying. Your audience looks irritated ("They think you're a fraud"), some exit the room, others get out their phones, leaving you wishing the floor would open and swallow you up. Finally, the torment over, you escape, convinced "you're never going to be a good communicator" and determined to avoid any opportunity that will put you through the same humiliation again. The 6th speaking secret If you've worked with me, you'll know about the 5 Speaking Secrets TED speakers use to make their talks so engaging. But, let me share with you a 6th lesser-known secret that can make all the difference to your mindset and vocal delivery: The Vagus Nerve. But what is it and how can we tap into its power? Introducing your vagus nerve The vagus nerve - also known as the "wandering nerve" due to its extensive network throughout our body - is the longest cranial nerve, stretching from the brainstem to various organs including the heart, lungs and digestive tract. It is responsible for regulating our parasympathetic nervous system, also known as the "rest and digest" system. It's counterpart is our sympathetic nervous system, which activates the "fight or flight" response in stressful situations. Think of it as a seesaw, with the vagus nerve representing the "brake" and the sympathetic nervous system being the "accelerator". When one is activated, the other is deactivated. This is important because we need both systems to maintain balance in our body. However, in today's fast-paced world where stress levels are constantly high, many of us spend more time on the "accelerator" and not enough on the "brake". This can lead to chronic stress, anxiety and burnout. - The vagus nerve's influence on mindset Research shows that the vagus nerve directly influences our mindset, stress response and emotional regulation. People with higher vagal tone - meaning their vagus nerve is functioning efficiently - tend to have better emotional regulation, lower stress levels and a more positive mindset overall. Conversely, those with lower vagal tone may struggle to stay calm and focused in high-pressure situations, leading to anxiety, panic attacks and difficulty controlling emotions. Studies have also shown that vagus nerve stimulation can improve symptoms of depression, anxiety, and post-traumatic stress disorder by increasing levels of neurotransmitters like serotonin and dopamine, which are responsible for regulating mood and emotions. - The vagus nerve's influence on voice The vagus nerve also plays a critical role in voice production and modulation. This is because it innervates the larynx, or voice box, controlling the contraction and relaxation of the muscles responsible for voice pitch, volume, and tone. When stimulated, it can help to regulate the tension in these muscles and improve the quality of our voice. In high-stress situations, when our 'fight or flight' response is activated, our vocal folds can tense, causing the voice to become shaky or weak. This can make it more difficult to speak and project the voice. By activating the vagus nerve, we can counteract this response and speak with more ease, clarity, and confidence. "The vagus nerve, an unassuming journeyman of our physiology, finds itself at the grand intersection of the mind and voice. With its subtle influence, it crafts the symphony of our emotions, and in doing so, it shapes not just the rhythm of our hearts but the melody of our words." - Omar Bani Mustafa, Speech Language Pathologist Understanding and harnessing the power of the vagus nerve can, therefore, lead to improved emotional and vocal control, enabling us to maintain a clear, confident mindset and voice even in stressful situations. This is why some singers and performers use vagus nerve stimulation techniques, like those below, to prepare for performances or reduce stage fright. Ten simple ways to stimulate your vagus nerve, and calm your mind and voice. Here are ten simple yet effective practices to improve your vagal tone, and help you think and speak calmly, confidently and clearly in any setting. Incorporating these techniques into your daily routine may well help you access their benefits when you really need them in a high-pressure moment! 1. Increase your vagal tone through breathwork Simple breathing exercises can stimulate the vagus nerve, helping us to feel more relaxed and centered in our body. Deep belly breathing, extended exhales, alternate nostril breathing, box breathing (inhaling for 4 counts, holding for 4 counts, exhaling for 4 counts, and holding for 4 counts), 'Countdown To Calm', and my personal favourite, 'The Container', are all worth a try. 2. Use your voice to activate the vagus nerve Research shows that toning and vocal exercises can help to stimulate the nerve, enhancing its regulating effects on our nervous system. Experiment with humming, singing, toning the "Om" chant, and reading or speaking aloud poetry and positive affirmations ("You can do this") to warm up your voice and calm your body. 3. Make time for belly laughter Laughter has been found to stimulate the vagus nerve and improve our overall stress response. So maybe it's time to let yourself have a good belly laugh - not just for fun, but to release emotional and vocal tension. Perhaps set a goal for a daily dose of comedy, whether it's through watching stand-up shows, funny reels and memes, or socialising with friends who make you laugh. 4. Try cold exposure There's evidence that exposing ourselves to cold temperatures can stimulate the vagus nerve and increase its tone. This could mean taking a cold shower, going for a dip in the ocean or even splashing cold water on your face and wrists all of which will help activate the nerve and improve your mood. 5. Rhythmic and mindful movement boosts vagal tone Yoga, tai chi, dancing, rocking, swinging, repetitive exercises like rowing or cycling, and even brisk walking all have the remarkable ability to stimulate the vagus nerve. These activities harmonise our breathing and heart rate, calm our nervous system, and increase feelings of well-being and connectedness with the world around us. 6. Connect through community Strong relationships and a sense of community have been found to increase vagal tone and support overall well-being. Connecting with friends and loved ones, joining a local library, club or reading group, and doing things you love (eating, reading, cooking, sport, singing) with others will all give your vagus nerve a boost. 7. Reduce vagal braking through diet What we eat can also have an impact on our vagal tone. Consuming nutrient-rich foods such as leafy greens, omega-3 fatty acids and probiotics can nourish the vagus nerve and minimise stress responses and illness-inducing inflammation in the body. 8. Nature time increases vagal tone Spending time outdoors, grounding ourselves and connecting with the earth has been found to increase vagal tone and improve mental clarity and calm. So, next time you're feeling overwhelmed, take a break and go for a walk in nature. 9. Stimulate the vagus nerve through pet interaction Dogs and cats, in particular, have a calming effect on humans, reducing stress levels and boosting mood. This interaction triggers the release of oxytocin, a hormone that reduces stress and anxiety, and in turn stimulates the vagus nerve. 10. Massage therapy can stimulate the vagus nerve Massage stimulates the vagus nerve, promoting relaxation and other health benefits. Techniques focusing on the neck and base of the skull activate this nerve, leading to reduced stress, improved digestion, lower heart rate, and enhanced vocal control. Incorporating regular massages into your routine is a great way to boost your vagal tone and indulge in self-care. If you're already doing some of the things listed above, keep doing them in the knowledge they're helping you become a more calm, confident and effective communicator. If there's something on the list you're not doing, give it a try, and see what happens. Remember, consistency is key, so try and create a routine that suits your lifestyle. This is an ongoing journey, so be patient! So, to wrap things up ... The vagus nerve is a secret, little-known weapon in every professional's toolkit. It's an incredibly important part of our body's nervous system, with far-reaching effects on our mood, mindset, and even our voice. Whether you're looking to reduce stress, boost your emotional well-being, or improve your vocal and executive presence  stimulating the vagus nerve may be the key to unlocking a whole new world of possibilities. So if you're looking for ways to improve your health and well-being, consider giving your vagus nerve a little extra attention and see just how powerful this nerve can be. Your mind, body, voice, and audience will thank you! The Business Voice Coach #voicetips #businessvoice #businessvoicecoach #mindset #presentationskills If you're eager to help your team improve their spoken communication skills, why not book me to run a Make Your Mark event, Vocal & Executive Presence Workshop or Business Voice Masterclass for them?